Reliable Technical Specialist always up for a challenge. Known for providing technical solutions to customers and colleagues for product quality issues while remaining polished and composed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Specialist
ITW Construction Products Canada
01.2023 - Current
Developed an in-depth understanding of the products within a brief timeframe, demonstrating the ability to
quickly learn complex information and achieve a high level of expertise
Utilized my knowledge to provide assistance and support to customers and colleagues when addressing
technical inquiries, effectively using my expertise to assist in problem-solving
Ability to work well under pressure, meeting requirements for projects on time and presenting technical
information to my team
Engaged with a team of engineers to resolve quality-related challenges encountered by the products
Our
knowledge and problem-solving approach were used in identifying the root causes of these problems and
implemented solutions to enhance product quality and reliability
Collaborated closely with fellow team members on internally initiated projects aimed at optimizing
company expenditures
Conducted on-site visits to engage with customers pertaining to product concerns and performed necessary
specification tests.
Sales Specialist
LVMH Moët Hennessy Louis Vuitton
01.2021 - 01.2023
Committed to supporting open dialogue, promoting understanding and achieving goals through
communication with customers and coworkers
Demonstrated the ability to work effectively between teams and maintain positive dynamics
Established the skills needed to take directions from supervisors on incentives and targets successfully
Activities
Education
Concrete Construction -
George Brown College
2023
Bachelor of Engineering (B.Eng) - Mechanical Engineering
Toronto Metropolitan University
Toronto, ON
2022
Skills
Tech Support
Product Reliability
Communication Skills, including; oral, written, as well as interpersonal
Client Satisfaction
Collaboration with Engineering
Site Visits
Active Listening
Proficient in Microsoft Office
Problem-solving
Time-management
Decision making
Accomplishments
Design of P.P.E For Large Gatherings | 2022
Redesigned a face mask, alongside team members, to decrease the spread of COVID-19
Integrated design processes involving evaluations of existing designs, safety and environmental measures
Applied CAD software to build 3D models of the product and developed mechanical drawings for the parts
Emergency Tire Changing Kit Project | 2018
Designed an emergency tire changing kit in a semester-long project, alongside four team members
Designed to include safety, environmental considerations, and replicate real-life scenarios
Utilized Microsoft Visio to develop flowcharts for usage scenarios.
Certification
LEAN Six Sigma Yellow Belt
QCDMS Consultants - 2022
Activities
ITW Women’s Network Canada | 2023 - Present
Member
Participated in networking activities, including both virtual and in-person events, with the objective of establishing and nurturing valuable connections and relationships among fellow members.
Engaged in collaborative discussions aimed at enhancing productivity and overcoming challenges.
Joined team workshops to establish diversity and inclusion strategies aligning with the company’s goals for a more inclusive and successful workplace.
Timeline
Technical Specialist
ITW Construction Products Canada
01.2023 - Current
Sales Specialist
LVMH Moët Hennessy Louis Vuitton
01.2021 - 01.2023
Concrete Construction -
George Brown College
Bachelor of Engineering (B.Eng) - Mechanical Engineering