Christina Murphy
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Food Safety Quality Manager
McCain Foods
01.2022 - 02.2024
- Developed, implemented, and updated quality assurance procedures and processes to enhance product consistency, to compliance standards, and increase efficiency.
- Trained team members on quality standards and best practices, fostering a quality-driven culture.
- Collaborated with cross-functional teams to resolve quality-related challenges efficiently.
- Established key performance indicators (KPIs) to monitor quality objectives and outcomes.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Conducted, coordinated and oversaw thorough audits to ensure adherence to industry standards and regulatory requirements, to maintain compliance consistently.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Evaluated and managed products to ensure compliance to quality standards.
- Established rewards program to recognize employees for outstanding contributions to quality improvement initiatives.
- Oversaw successful completion of external audits to ensure compliance to industry standards.
- Coordinated with R&D department to incorporate quality considerations in early stages of product development.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees to improve skills and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed departmental budgets and allocated resources to maximize productivity and profitability.
- Analyzed quality data to drive corrective actions and prevent reoccurrence of issues.
- Evaluated quality problems and performed assessments to identify and resolve issues.
Production Supervisor
McCain Foods
10.2019 - 01.2022
- Supervised daily production operations, ensuring adherence to safety protocols and quality standards.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
- Maintained compliance with health and safety regulations, conducting regular audits and risk assessments.
- Cultivated professional working relationships with peers and supervisors.
Quality Assurance Coordinator
Old Dutch Foods
10.2007 - 09.2019
- Developed and implemented quality assurance protocols to enhance product reliability and quality.
- Conducted regular audits of processes and documentation to ensure compliance with industry standards.
- Collaborated with cross-functional teams to identify areas for process improvement and implement solutions.
- Participated in supplier evaluations alongside procurement teams, identifying high-quality vendors who met strict criteria for performance consistency and reliability over time.
- Developed and implemented effective training programs for team members, fostering a culture of continuous improvement within the department.
- Investigated recurring customer complaints, determining source of non-conformance incidences and recommending solutions.
- Managed corrective action plans for identified non-conformances, ensuring rapid resolution while maintaining a focus on root cause analysis for long-term prevention measures.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Analyzed quality and performance data to support operational decision-making.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Monitored staff organization and suggested improvements to daily functionality.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
Quality Control Technician
Old Dutch Foods
04.2004 - 10.2007
- Conducted thorough inspections of incoming materials and finished products to ensure compliance with quality standards.
- Developed and implemented quality control procedures to enhance process efficiency.
- Trained new team members on quality assurance protocols and safety regulations.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Analyzed test results and documented findings to maintain accurate quality records.
- Maintained quality documentation and records for conformance with relevant standard
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Enhanced accuracy of quality control measurements by calibrating and maintaining testing equipment.
Customer Sales Assistant
Leroy's Auto Supplies (NAPA)
05.1997 - 05.2003
- Assisted customers in product selection, driving satisfaction and loyalty.
- Streamlined inventory management processes, improving stock accuracy and availability.
- Collaborated with team members to enhance sales strategies and customer engagement.
- Trained new staff on sales techniques and customer service protocols, fostering teamwork.
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
Education
Nutrition
The Nutrition Institute
02-2026
Associate of Science - Biotechnology
New Brunswick Community College
Grand Falls, NB09-2003
High School Diploma -
Southern Victoria High School
Perth, NB06-1994
Skills
- Quality management systems
- Regulatory compliance
- Document management
- Continuous improvement
- Problem-solving
- Decision-making
- Teamwork and collaboration
- Computer skills
- Work Planning and Prioritization
- Budget management
- MS office
Languages
English
Native or Bilingual
Certification
- HACCP I: Documenting your HACCP Pre-requisite Program Training - 2005
- HACCP II: Development of your HACCP Plan Training - 2005
- Food Processing Sanitation/Hygiene Training - 2008
- Implementing SQF Systems Training - 2011
- FSPCA Preventive Controls for Human Food Training - 2016
- Great People Leader Training - 2024
Interests
- Learning new cooking techniques and expanding my culinary skills
- I like trying new recipes and food trends
- Golf
- Yoga
- Gym workouts
- Documenting and sharing travel experiences
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Reading
Timeline
Food Safety Quality Manager
McCain Foods
01.2022 - 02.2024
Production Supervisor
McCain Foods
10.2019 - 01.2022
Quality Assurance Coordinator
Old Dutch Foods
10.2007 - 09.2019
Quality Control Technician
Old Dutch Foods
04.2004 - 10.2007
Customer Sales Assistant
Leroy's Auto Supplies (NAPA)
05.1997 - 05.2003
Nutrition
The Nutrition Institute
Associate of Science - Biotechnology
New Brunswick Community College
High School Diploma -
Southern Victoria High School
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