Christina Millington
West Kelowna
Summary
Dynamic leader with a proven track record at Millington Cleaning Service, excelling in customer relations and business planning. Leveraged attention to detail and determination to exceed customer expectations, achieving significant service quality improvements. Skilled in building high-performing teams and fostering a culture of continuous learning and customer service at The Keg Steakhouse + Bar.
Overview
12
12
years of professional experience
Work History
Business Owner
Millington Cleaning Service
West Kelowna, BC
05.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality of service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Increased customer satisfaction with personalized service offerings, addressing specific needs.
Manager
The Keg Steakhouse + Bar
Peterborough, ON + Kelowna, BC
10.2012 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
Education
Diploma - Journalism
Durham College
Oshawa, ON06-2010
High School Diploma -
Nicholson Catholic College
Belleville, ON06-2003
Skills
- Customer service
- Customer relations
- Attention to detail
- Business planning
Timeline
Business Owner
Millington Cleaning Service
05.2022 - Current
Manager
The Keg Steakhouse + Bar
10.2012 - 05.2022
Diploma - Journalism
Durham College
High School Diploma -
Nicholson Catholic College