Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Millington

West Kelowna

Summary

Dynamic leader with a proven track record at Millington Cleaning Service, excelling in customer relations and business planning. Leveraged attention to detail and determination to exceed customer expectations, achieving significant service quality improvements. Skilled in building high-performing teams and fostering a culture of continuous learning and customer service at The Keg Steakhouse + Bar.

Overview

12
12
years of professional experience

Work History

Business Owner

Millington Cleaning Service
05.2022 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality of service.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Cultivated strong online presence, managing social media platforms to engage with customers and build community.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs.

Manager

The Keg Steakhouse + Bar
10.2012 - 05.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.


Education

Diploma - Journalism

Durham College
Oshawa, ON
06-2010

High School Diploma -

Nicholson Catholic College
Belleville, ON
06-2003

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Business planning

Timeline

Business Owner

Millington Cleaning Service
05.2022 - Current

Manager

The Keg Steakhouse + Bar
10.2012 - 05.2022

Diploma - Journalism

Durham College

High School Diploma -

Nicholson Catholic College
Christina Millington