Christina Merin Thomas
Vancouver,BC
Summary
Hi, this is Christina, a highly motivated, enthusiastic, and hard-working person. Also, a mature team worker who is adaptable to all challenges and new situations. I am capable of working as a team as well as using self-initiative. I am well-equipped to work under pressure and adhere to strict deadlines.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service & Food Service Worker
Urban Fare
09.2023 - Current
- Made food according to standard recipes with requested changes for customer satisfaction and learned other teammates' work tasks to train as a backup.
- Greeted customers and fulfilled their requests by strictly following sanitation and food safety.
- Handled cash transactions and point-of-sale operations.
Server (Event Based)
Drake International
06.2023 - Current
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Call Center Representative
PNE Forum
05.2023 - 09.2023
- Delivered consistent performance under pressure during peak calling hours and challenging situations.
- Effectively communicated complex information politely and understandably for callers of varying levels of technical understanding.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Concession Stand Worker
Joseph Richard Group
07.2023 - 09.2023
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
Administrative Assistant & Customer Service
ATS Airport Terminal Services
10.2022 - 06.2023
- Answered multi-line phone systems, routed calls, and delivered messages to staff.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams
COVID-19 Response Frontline Case Investigator
CVM Medical
07.2022 - 09.2022
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Collected and recorded information in electronic medical records.
- Investigated and identified confirmed coronavirus cases and documented potentially affected contacts.
Education
Post Baccalaureate Diploma - Finance
Douglas College
New Westminster, BC04.2024
Professional Diploma - Accounting And Banking
Cochin Institute of Accounting
India03.2022
Bachelor of Commerce - Accounting And Taxation
Marian College
India 03.2021
Skills
- Problem Solving
- Microsoft Digital Literacy
- Google Workspace
- Interpersonal Communication
- Flexible and Adaptable
- Teamwork and Collaboration
- Office Management
- Telephone Management
Certification
Serving It Right License
Timeline
Customer Service & Food Service Worker
Urban Fare
09.2023 - Current
Concession Stand Worker
Joseph Richard Group
07.2023 - 09.2023
Server (Event Based)
Drake International
06.2023 - Current
Call Center Representative
PNE Forum
05.2023 - 09.2023
Administrative Assistant & Customer Service
ATS Airport Terminal Services
10.2022 - 06.2023
COVID-19 Response Frontline Case Investigator
CVM Medical
07.2022 - 09.2022
Post Baccalaureate Diploma - Finance
Douglas College
Professional Diploma - Accounting And Banking
Cochin Institute of Accounting
Bachelor of Commerce - Accounting And Taxation
Marian College