Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christina Merin Thomas

Vancouver,BC

Summary

Hi, this is Christina, a highly motivated, enthusiastic, and hard-working person. Also, a mature team worker who is adaptable to all challenges and new situations. I am capable of working as a team as well as using self-initiative. I am well-equipped to work under pressure and adhere to strict deadlines.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service & Food Service Worker

Urban Fare
09.2023 - Current


  • Made food according to standard recipes with requested changes for customer satisfaction and learned other teammates' work tasks to train as a backup.
  • Greeted customers and fulfilled their requests by strictly following sanitation and food safety.
  • Handled cash transactions and point-of-sale operations.

Server (Event Based)

Drake International
06.2023 - Current
  • Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Call Center Representative

PNE Forum
05.2023 - 09.2023
  • Delivered consistent performance under pressure during peak calling hours and challenging situations.
  • Effectively communicated complex information politely and understandably for callers of varying levels of technical understanding.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Concession Stand Worker

Joseph Richard Group
07.2023 - 09.2023


  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.

Administrative Assistant & Customer Service

ATS Airport Terminal Services
10.2022 - 06.2023
  • Answered multi-line phone systems, routed calls, and delivered messages to staff.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams

COVID-19 Response Frontline Case Investigator

CVM Medical
07.2022 - 09.2022


  • Coordinated with public health and local facilities to support isolation and quarantine of individuals.
  • Collected and recorded information in electronic medical records.
  • Investigated and identified confirmed coronavirus cases and documented potentially affected contacts.

Education

Post Baccalaureate Diploma - Finance

Douglas College
New Westminster, BC
04.2024

Professional Diploma - Accounting And Banking

Cochin Institute of Accounting
India
03.2022

Bachelor of Commerce - Accounting And Taxation

Marian College
India
03.2021

Skills

  • Problem Solving
  • Microsoft Digital Literacy
  • Google Workspace
  • Interpersonal Communication
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Office Management
  • Telephone Management

Certification

Serving It Right License

Timeline

Customer Service & Food Service Worker

Urban Fare
09.2023 - Current

Concession Stand Worker

Joseph Richard Group
07.2023 - 09.2023

Server (Event Based)

Drake International
06.2023 - Current

Call Center Representative

PNE Forum
05.2023 - 09.2023

Administrative Assistant & Customer Service

ATS Airport Terminal Services
10.2022 - 06.2023

COVID-19 Response Frontline Case Investigator

CVM Medical
07.2022 - 09.2022

Post Baccalaureate Diploma - Finance

Douglas College

Professional Diploma - Accounting And Banking

Cochin Institute of Accounting

Bachelor of Commerce - Accounting And Taxation

Marian College

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Christina Merin Thomas