CHRISTINA MATSUNAGA
San Leandro
Summary
Achieved seamless administrative operations by effectively managing calendars and organizing meetings. Maintained confidentiality of sensitive documents while fostering strong communication with stakeholders. Enhanced team collaboration through exceptional interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Eero LLC
San Francisco, CA
11.2025 - 11.2025
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Coordinated communication between staff and clients, enhancing overall customer service experience.
- Maintained accurate records of incoming and outgoing correspondence for improved office organization.
- Escorted caterers to and from the kitchen to maintain confidentiality, safeguarding restricted areas, and protecting sensitive information.
Facilities Coordinator
JLL
San Francisco, CA
10.2025 - 11.2025
- Monitored facility performance metrics, identifying areas for process improvement and cost reduction.
- Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
- Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
- Conducted regular facility inspections to identify repair needs or improvements.
Proctor / Hall Monitor
Northern Marianas College, Testing Services
Saipan, MP
01.2020 - 08.2024
- Provide exam directions/instructions to 60-120 testing candidates in a day.
- Monitor candidates throughout the test to prevent dishonest behavior or misconduct.
- Check candidates’ identification to ensure they match registration records.
- Conduct inventory of test materials to ensure security standard is met every test session.
Student Aid / Office Assistant
Northern Marianas College, Adult Basic Education
01.2023 - 08.2024
- Coordinating the scheduling of meetings of the State Director and Staff, tracking and adding meetings to calendars.
- Answer, screen, and forward incoming calls in a professional manner addressing student or customer inquiries/concerns in-person, phone, and email.
- Prepare and distribute meeting agendas and minutes.
- Handle confidential information and documents with discretion and maintain their proper organization.
- Receive and input student applications and registration and input student schedules into spreadsheet for department’s data.
- Receive new applicants into the program and conduct a career assessment to gauge their interest and possible career paths for students.
Receptionist/Makeup Artist
Salt & Barber
05.2021 - 05.2022
- Managed client interactions to ensure timely scheduling and confirmation of appointments for personal and team calendars.
- Managed receipt and processing of client payments, enhancing transaction efficiency after service delivery.
- Coordinated efforts with coworkers to provide high-quality services that embody a luxury salon experience.
- Implemented rigorous sterilization protocols and organized tools to safeguard the health and safety of all clients.
- Created and applied diverse makeup looks and hairstyles for bridal parties, effectively coordinating with other artists to meet client expectations.
- Specialized in makeup application and hair services, ensuring client satisfaction through tailored styling and color solutions.
Telemarketer / Operator
IT&E
Saipan, MP
07.2017 - 09.2018
- Executed computer searches to assist customers in obtaining local and long-distance contact information.
- Analyzed survey results to identify customer satisfaction trends and recommend service enhancements.
- Coordinated the process of connecting incarcerated individuals with approved phone numbers, supporting customer needs and maintaining compliance with regulations.
- Managed customer interactions by delivering accurate information and ensuring seamless connections to local and long-distance numbers.
Receptionist/Administrative Assistant
Law Office of Thomas E. Clifford
09.2015 - 12.2016
- Greet and welcome clients.
- Schedule meetings and conferences with clients.
- Maintain the cleanliness and organization of reception area, case files, and billing files.
- Prepare and distribute meeting agendas, minutes, and other relevant materials.
- Handle confidential information and documents with discretion and maintain their proper organization.
- Filed and organized documents from ongoing cases, kept records of billings, and disposed of confidential documents properly.
Education
No Degree - Rehabilitation And Human Services
Northern Marianas College
High School Diploma -
Adult School
Saipan, MP08.2020
Skills
- Strong organizational and time-management skills
- Proficient with office equipment troubleshooting
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Calendar management
- Customer service
- Project management tools
- CRM & office software
- Positive attitude and professionalism
- Proficiency in Computer Literacy
- Google Suite (Mail, Calendar, Sheets, Docs, Drive)
- Microsoft 365/Office Suite (Outlook, Excel, PowerPoint, Word, SharePoint)
- Calendar Management & Scheduling
- Office Management & Filing Systems
Certification
- Mental Health First Aid Certified
- Disability Sensitivity Training
- College Board SAT Proctor
- FERPA
Timeline
Receptionist
Eero LLC
11.2025 - 11.2025
Facilities Coordinator
JLL
10.2025 - 11.2025
Student Aid / Office Assistant
Northern Marianas College, Adult Basic Education
01.2023 - 08.2024
Receptionist/Makeup Artist
Salt & Barber
05.2021 - 05.2022
Proctor / Hall Monitor
Northern Marianas College, Testing Services
01.2020 - 08.2024
Telemarketer / Operator
IT&E
07.2017 - 09.2018
Receptionist/Administrative Assistant
Law Office of Thomas E. Clifford
09.2015 - 12.2016
No Degree - Rehabilitation And Human Services
Northern Marianas College
High School Diploma -
Adult School