Christina Martins
Summary
Dynamic Customer Service Officer with extensive experience at TD Bank, adept at enhancing customer satisfaction through efficiency, accuracy, attention to detail and in-depth product knowledge. Proven track record in training new hires and streamlining processes, ensuring regulatory compliance while maintaining strong communication and follow-up skills. Committed to delivering exceptional service and support.
Overview
20
20
years of professional experience
Work History
Customer Service Officer
TD Bank
05.2005 - Current
- I have held multiple positions over the years with the bank including CSR, FSR, PBA, CSO gaining experience and knowledge in multiple areas.
- Deliver prompt service to prioritize customer needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Complete a large volume of tasks every day with positive attitude and focus on customer satisfaction.
- Maintain a high level of product knowledge to effectively assist with accurate information and recommendations.
- Collaborate with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Promptly follow-up on pending tasks to ensure solid communication and efficient completion.
- Assisted in training new hires, sharing knowledge and best practices for delivering outstanding customer experiences consistently.
Education
High School Diploma -
Strathroy District Collegiate Institute
Strathroy, ON06-1998
Skills
- Administrative and Customer support
- Data entry and payment processing
- Documentation preparation and reporting
- Record Keeping
- Regulatory Compliance Monitoring
- Follow-up and prioritization
- In-Depth Product Knowledge
Accomplishments
Champions Reward Recipient 2020
Timeline
Customer Service Officer
TD Bank
05.2005 - Current
High School Diploma -
Strathroy District Collegiate Institute
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