Christina Martinez
Palmdale
Summary
Dedicated and detail-oriented Authorization and Payment Specialist with a strong background in nonprofit services, specializing in eligibility verification and prior authorization requests. Experienced in navigating payer requirements, resolving authorization issues, and ensuring timely approvals for client services. Proficient in administrative compliance, effective communication, and dedicated to supporting underserved populations through accurate authorization processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AUTHORIZATION SPECIALIST
Childcare Resource Center
10.2024 - Current
- Process payment authorizations and review government program applications, ensuring accuracy and adherence to deadlines.
- Evaluate and approve service eligibility by analyzing client schedules and verifying compliance with program policies.
- Maintain accurate case records and service rates in internal databases to support timely approvals and updates.
- Cross-check provider rate sheets with internal systems to ensure consistency with program regulations and regional rate standards.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
PROGRAM ADMINISTRATIVE ASSISTANT
Childcare Resource Center
02.2022 - 10.2024
- Coordinated virtual meetings and trainings, webinars, and conference calls using platforms such as Zoom, Microsoft Teams, and Google Meet, ensuring seamless communication.
- Contributed to the successful completion of various program initiatives by providing essential administrative support to project teams.
- Managed a high volume of email correspondence, telephone inquiries, and service requests, providing timely and accurate responses while escalating urgent matters to appropriate personnel.
- Managed digital filing systems and retrieved documents as required.
- Safeguarded confidential information with strict adherence to company policies on privacy protection and data security measures.
BUSINESS SERVICES ADMINISTRATIVE ASSISTANT
America’s Job Center of CA
10.2020 - 01.2022
- Supported the preparation, formatting, and submission of reports, proposals, and presentation materials, ensuring accuracy, compliance with guidelines, and timely delivery.
- Collaborated with cross-functional teams to support projects and initiatives, offering organizational support and contributing to efficient project management.
- Conducted outreach to former program participants to assess employment status, gather training progress updates, and document outcomes for program reporting and compliance purposes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting callers.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
CONSUMER LOAN OFFICER
One Main Financial
08.2016 - 09.2020
- Surpassed productivity standards, employing a customer-centric approach and leveraging deep knowledge of loan products.
- Fostered collaborative relationships with insurance companies, negotiating and managing warranty and claim processes.
- Conducted thorough credit and insurance verifications as part of a comprehensive loan approval process.
- Enhanced customer satisfaction by 15%, due to a focus on delivering customized financial solutions.
- Streamlined loan processing by 20%, demonstrating efficiency and effectiveness in managing loan applications and approvals.
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
Education
HIGH SCHOOL DIPLOMA -
Little Rock High School
Little Rock, CA05.2008
Skills
- Proficient in MS Office Suite
- Virtual support proficiency
- Electronic health record systems
- Remote communication proficiency
- Insurance verification
- Telecommunications support proficiency
- Scheduling coordination
- Medical terminology expertise
- HIPAA compliance education
- Quality compliance
- Claims management
- Claims processing expertise
- Fraud investigation support
- Claims administration
- Efficient data input
- Management of public assistance programs
Certification
- HIPAA Compliance: A Complete Guide – Alison (2025)
- Diploma in Medical Terminology – Alison (2025)
- Communication in Remote Work – Coursera (2025)
- RCM Referral / Prior Authorization training – Udemy (2025)
- Insurance & Authorization: Eligibility Verification, Claims Handling, Prior Authorizations, Fraud & Audit Support
- Administrative: MS Office Suite, Virtual Communication, Multi-line Phone Systems, Scheduling & Data Entry
- Remote Work Tools: Zoom, Microsoft Teams, Google Meet, Slack
Timeline
AUTHORIZATION SPECIALIST
Childcare Resource Center
10.2024 - Current
PROGRAM ADMINISTRATIVE ASSISTANT
Childcare Resource Center
02.2022 - 10.2024
BUSINESS SERVICES ADMINISTRATIVE ASSISTANT
America’s Job Center of CA
10.2020 - 01.2022
CONSUMER LOAN OFFICER
One Main Financial
08.2016 - 09.2020
HIGH SCHOOL DIPLOMA -
Little Rock High School
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