Christina Martinez
Lancaster
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Hybrid Administrative Program Assistant
Child Care Resource Center
2022.02 - Current
- Receive and process mail,Incoming emails and log documentation into Database in a timely manner according to program regulations and guidelines
- Reviewed all parent information meticulously to facilitate accurate benefit verification.
- Complied with data security and confidentiality policies to safeguard customer information.
- Proficiently handled documentation and initiated processes such as prior authorizations
- Placed outbound customer service or customer satisfaction calls/Emails to follow up on issues.
- Managed and responded to support tickets and chats submitted via email and through support portal.
Business Services Administrative Assistant
America's Job Center of California
2020.10 - 2022.02
- Contact previous participants to discuss current employment needs and to obtain training status reports
- Scheduled office meetings and client appointments for staff teams.
- Delivered range of basic and advanced clerical support for daily and special project needs.
- Trained office staff in use of different equipment and software programs.
- Offered professional first impression to visitors and callers and gave knowledgeable assistance.
- Answering and routing client phone calls
Consumer Loan Officer
OneMain Financial Services
2017.08 - 2020.01
- Utilized calling program and prospect list to solicit new business relationships.
- Requested credit reports,Insurance Verification ,reference checks and information needed to evaluate loan applicant
- Presented favorable loan terms with skills in negotiation and expert knowledge of market conditions.
- Coordinated timely closings between staff, clients and external service providers.
- Printing and preparing proposals.
Education
Diploma -
Littlerock High School
Skills
- Strong attention to detail
- Experience with Microsoft Programs: Outlook, Excel, Teams, Word, PowerPoint.
- Excellent follow-up and multi-tasking skills.
- Self-Motivated
- Identifying Errors
- Administrative Support/Clerical Support
- Account Follow-Up
Timeline
Hybrid Administrative Program Assistant
Child Care Resource Center
2022.02 - Current
Business Services Administrative Assistant
America's Job Center of California
2020.10 - 2022.02
Consumer Loan Officer
OneMain Financial Services
2017.08 - 2020.01
Diploma -
Littlerock High School
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