Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Mallo

Edmonton

Summary

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

8
8
years of professional experience
1
1
Certification

Work History

FRONT DESK AGENT

CANTERRA SUITES HOTEL
04.2023 - 02.2025
  • Hired to independently manage front-desk administrative tasks for a 44-room hotel with apartment-style suites primarily serving business clients.
  • Efficiently coordinated administrative tasks, including managing reservation calendars, scheduling guests, organizing documents, handling correspondence and data entry.
  • Represented the organization professionally, garnering positive public customer review by efficiently communicating with guests, colleagues, and management over the phone and in person.
  • Expedited computer login process by setting up autofill passwords.
  • Resolved guest issues and complaints through active listening and problem-solving, focusing on achieving satisfactory outcomes.
  • Managed Schedules, organized files, processing correspondence and preparing documents.
  • Performed clerical duties by sorting mail, photocopying documents and maintain office records.

Optometrist Assistant

Optometrists Clinic Inc.
07.2024 - 10.2024
  • Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
  • Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
  • Performed preliminary screenings and tests, such as color vision, and depth perception, NCT pressures, Auto Refraction.
  • Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

SALES ASSOCIATE

TJX WINNERS
10.2019 - 05.2023
  • Hired to professionally represent the organization and respond to guest inquiries while upholding sales floor operational and merchandise presentation standards. Participated in yearly inventory counts.
  • Accurately executed internal “cash office” processes by counting and balancing tills and petty cash, ordering money, running and filing reports, and organizing and filing sales documents.
  • Answering phones calls, greeting customers, and providing general information.

CUSTOMER SERVICE DESK ASSOCIATE

WALMART
11.2016 - 05.2019
  • Hired to manage the customer service desk and provide friendly and professional customer service to guests.
  • Maintained prominent levels of productivity by ordering office supplies online and organizing packages by weight and in alphabetical order.
  • Volunteered to assist in the Photo Centre by learning process for taking and creating passport photos.
  • Reduced incidents, injuries, and illnesses by participating on the Health and Safety Committee to conduct store walkarounds to identify, document, and correct hazards.

Education

Medical Office Assistant Certificate -

Bow Valley College
Calgary, Ab
05.2015

High School Diploma - undefined

St. Ignatius High School
Thunder Bay, ON
06.2003

Skills

  • Organization & Multitasking
  • Time Management & Prioritization
  • Attention to Detail
  • Document Management
  • Flexible & Adaptable
  • Basic bookkeeping
  • Interpersonal Communication
  • Customer Service
  • Microsoft 265: Word, Excel, Outlook, PowerPoint
  • Point-of-sale (POS) Systems
  • Problem Solving
  • Hospitality service expertise
  • Data entry

Certification

  • Standard First Aid & CPR
    Canadian Red Cross
    Expires March 25, 2026

Timeline

Optometrist Assistant

Optometrists Clinic Inc.
07.2024 - 10.2024

FRONT DESK AGENT

CANTERRA SUITES HOTEL
04.2023 - 02.2025

SALES ASSOCIATE

TJX WINNERS
10.2019 - 05.2023

CUSTOMER SERVICE DESK ASSOCIATE

WALMART
11.2016 - 05.2019

High School Diploma - undefined

St. Ignatius High School

Medical Office Assistant Certificate -

Bow Valley College

Similar Profiles

CREATE PROFILE
Christina Mallo