Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Christina MacKenzie

Sydney,ns

Summary

Grade 12 diploma

Ece diploma

Cca diploma ( not certified )

Overview

7
7
years of professional experience
1
1
Certification

Work History

Continuing Care Assistant

Macgillvray Guest Home
11.2023 - 05.2024
  • Earn to work program
  • March2024
  • 80 hour placement

Cashier

Tim Hortons Cafe
03.2023 - 09.2023

Sales Associate

Old Navy
02.2022 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Customer Service Representative

Sydney Call Center
04.2020 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

No Frills
03.2017 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Continuing Care assistant program

Island career academy
Sydney, NS
09.2023

Grade12 diploma - undefined

Sydney academy
01.2018

Skills

  • Responsible, organized, hard-working, honest, and reliable
  • Excellent communication and interpersonal skills
  • Always punctual an excellent work ethic
  • Proven ability to work independently and in a team environment
  • Capable of working in a fast-paced environment
  • Proven ability to quickly learn new skills, procedures and methods
  • Very flexible
  • Follow instructions
  • Death and dying practices
  • Performing personal care such as bathing, changing, toileting
  • PPE when working with infectious diseases
  • Dementia management strategies
  • Cashier experience
  • Customer service

Awards

Food handlers course, Child Abuse protocol

Certification

Whimis

First aid/ cpr

Food handlers

Dementia understnading the journey


Timeline

Continuing Care Assistant

Macgillvray Guest Home
11.2023 - 05.2024

Cashier

Tim Hortons Cafe
03.2023 - 09.2023

Sales Associate

Old Navy
02.2022 - 04.2023

Customer Service Representative

Sydney Call Center
04.2020 - 01.2023

Cashier

No Frills
03.2017 - 01.2023

Grade12 diploma - undefined

Sydney academy

Continuing Care assistant program

Island career academy

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Christina MacKenzie