Christina MacKenzie
Sydney,ns
Summary
Grade 12 diploma
Ece diploma
Cca diploma ( not certified )
Overview
7
7
years of professional experience
1
1
Certification
Work History
Continuing Care Assistant
Macgillvray Guest Home
11.2023 - 05.2024
- Earn to work program
- March2024
- 80 hour placement
Cashier
Tim Hortons Cafe
03.2023 - 09.2023
Sales Associate
Old Navy
02.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service Representative
Sydney Call Center
04.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
No Frills
03.2017 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Continuing Care assistant program
Island career academy
Sydney, NS09.2023
Grade12 diploma - undefined
Sydney academy
01.2018
Skills
- Responsible, organized, hard-working, honest, and reliable
- Excellent communication and interpersonal skills
- Always punctual an excellent work ethic
- Proven ability to work independently and in a team environment
- Capable of working in a fast-paced environment
- Proven ability to quickly learn new skills, procedures and methods
- Very flexible
- Follow instructions
- Death and dying practices
- Performing personal care such as bathing, changing, toileting
- PPE when working with infectious diseases
- Dementia management strategies
- Cashier experience
- Customer service
Awards
Food handlers course, Child Abuse protocol
Certification
Whimis
First aid/ cpr
Food handlers
Dementia understnading the journey
Timeline
Continuing Care Assistant
Macgillvray Guest Home
11.2023 - 05.2024
Cashier
Tim Hortons Cafe
03.2023 - 09.2023
Sales Associate
Old Navy
02.2022 - 04.2023
Customer Service Representative
Sydney Call Center
04.2020 - 01.2023
Cashier
No Frills
03.2017 - 01.2023
Grade12 diploma - undefined
Sydney academy
Continuing Care assistant program
Island career academy