Christina Letourneau
Winnipeg,MB
Summary
Proven leader and dedicated customer service expert with a track record of enhancing team efficiency and customer satisfaction. Skilled in cash handling and fostering a positive work environment. Excels in training and mentoring, leveraging strong work ethic and integrity to achieve goals. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Cashier
Petro Canada
2024.06 - 2024.08
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Developed rapport and fostered brand loyalty by offering personalized service.
Cashier, Cook
MSG Foods
2022.10 - 2024.07
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Bartender
Casey's Inn
2023.05 - 2023.07
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Supervisor
Dollarama
2019.11 - 2020.08
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Certificate - Child And Youth Care
Red River College of Applied Arts, Science And Technology
Winnipeg, MB06.2016
Skills
- Customer Service
- Work Ethic and Integrity
- Time management skills
- Cash Handling
- Goal-Oriented
- Training and mentoring
Timeline
Cashier
Petro Canada
2024.06 - 2024.08
Bartender
Casey's Inn
2023.05 - 2023.07
Cashier, Cook
MSG Foods
2022.10 - 2024.07
Supervisor
Dollarama
2019.11 - 2020.08
Certificate - Child And Youth Care
Red River College of Applied Arts, Science And Technology
Similar Profiles
Dustin ZahorejkoDustin Zahorejko
Fuel Station Attendant at Petro-Canada Gas Station & Petro-Pass Truck StopFuel Station Attendant at Petro-Canada Gas Station & Petro-Pass Truck Stop
Narinder BediNarinder Bedi
Assistant Manager at Petro CanadaAssistant Manager at Petro Canada
Jasjit KaurJasjit Kaur
Retail Sales Supervisor at Petro CanadaRetail Sales Supervisor at Petro Canada