Christina Hill-Harris
Brantford,ON
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction through exceptional multitasking and team collaboration. Skilled in both customer service and high-volume dining, consistently delivering quality service and maintaining composure under pressure. Achieved significant improvements in order accuracy and guest experience, demonstrating a strong blend of interpersonal and technical skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Waitress, Bartender
Maritime Express
08.2021 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server, Waitress
Burger Barn
01.2018 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Baker
Sociable Kitchen + Tavern
03.2017 - 06.2018
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Line Cook, Cashier
Maracle Mans
01.2015 - 08.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
Assumption College School High School
Brantford, ON06.2013
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Handling Complaints
- Complex Problem-Solving
- Order Accuracy
- Accurate money handling
- Complaint resolution
- Performance Improvement
- High-volume dining
Languages
English
Full Professional
Timeline
Waitress, Bartender
Maritime Express
08.2021 - 10.2022
Server, Waitress
Burger Barn
01.2018 - 01.2019
Baker
Sociable Kitchen + Tavern
03.2017 - 06.2018
Line Cook, Cashier
Maracle Mans
01.2015 - 08.2016
High School Diploma -
Assumption College School High School
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