Christina Higashida
Fremont
Summary
Dynamic and results-driven Massage Therapist with extensive experience at Burke Williams Day Spas Inc. Skilled in deep tissue and prenatal massage, I excel in enhancing client satisfaction through tailored treatments and exceptional service. Known for professionalism and strong social skills, I foster lasting client relationships that promote repeat visits and loyalty.
Overview
2024
2024
years of professional experience
Work History
Massage Therapist
Burke Williams Day Spas Inc.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Merchandise Supervisor
Walmart
- Upheld company merchandise standards with all displays and promotions.
- Analyzed sales data to identify trends and adjust merchandise strategies accordingly for optimal results.
- Streamlined processes for efficient merchandise receiving, unpacking, tagging, and stocking of products.
- Boosted sales by strategically organizing merchandise displays and implementing promotional campaigns.
- Trained, mentored and oversaw team members to drive performance and sales excellence.
- Managed inventory levels by conducting regular audits and coordinating with the purchasing department for timely replenishments.
- Promoted a positive work environment among staff members through open communication channels, fostering teamwork spirit across all departments.
- Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
Housekeeping Supervisor
Courtyard by Marriott
05.2017 - 08.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
Education
Massage Therapist - Massage
Bryman College
Hayward, CA10.2013
Diploma - General Studies
Milpitas High School
Milpitas, CA06.1973
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Body treatments
- Trigger point massage
- Anatomy knowledge
- Hot stone massage
- Social skills
- Reflexology techniques
- Prenatal massage
- Massage therapy
- Aroma therapy
- Pediatric massage
- Whole body massage
- Reiki
Timeline
Housekeeping Supervisor
Courtyard by Marriott
05.2017 - 08.2023
Massage Therapist
Burke Williams Day Spas Inc.
Merchandise Supervisor
Walmart
Massage Therapist - Massage
Bryman College
Diploma - General Studies
Milpitas High School
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