Christina Hardy
Huntington Beach
Summary
Self-motivated, dedicated, and detailed oriented professional with extensive experience in operations and 10 years (internal/ external) customer services. Works fast and efficient with accuracy. Looking to earn more experience. Huntington Beach, California CORE COMPETENCIES Customer Service Communication Professionalism Time Management Attention to Detail Collaboration Adaptability Prioritization
Overview
9
9
years of professional experience
Work History
RESIDENT EXPERIENCE SPECIALIST
FirstService Residential
04.2023 - Current
- Developed and maintained positive relationships with community residents via email, telephonic and face-to-face outreach.
- Worked with internal matrix partners to triage issues and submit work requests.
- Identified and reported on utilization patterns to enhance quality of service delivery.
- Conducted routine outreach to support understanding of policies and procedures.
VIOLATION COORDINATOR
FirstService Residential California
11.2021 - 04.2023
- Maintain accurate and complete records on 40 communities within Orange County
- This includes but not limited to violation updates, homeowner enforcement letters, billbacks, fine reports, and creating hearing agenda for Board reports every month on all assigned community
- An expert on Standard Operating Procedures, By-Laws, and
- CC&Rs
- This includes enforcement guidelines, rules & regulations, and civil code deadlines to ensure all hearing invites are adhere to
- Maintain constant communication with Community Managers
- Assistant Community Managers and Accounting Department to ensure accuracy on tasks and deadlines
- Provide support and training to new associates within the
- Community Design & Review Department.
TRAINING COORDINATOR
Nate c Inte rnational Anahe im Office
09.2014 - 02.2021
- Fast pace environment managing high volume phone calls and emails
- Maintain accurate student track records, coordinate and enroll students in safety training courses
- Working relationship with State and Government Agencies for certification issuance
- Lead team meetings, trained new hires, and managed client retention.
Education
High School Diploma -
Beaumont
Highschool2003
Skills
- TECHNOLOGY
- SKILLS
- Microsoft Office (Word, Excel, Outlook
- Access, Teams, SharePoint)
- Connect
- Jenark
- Nuance
- 55 WPM
Timeline
RESIDENT EXPERIENCE SPECIALIST
FirstService Residential
04.2023 - Current
VIOLATION COORDINATOR
FirstService Residential California
11.2021 - 04.2023
TRAINING COORDINATOR
Nate c Inte rnational Anahe im Office
09.2014 - 02.2021
High School Diploma -
Beaumont
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