Christina Halloran
Pittsburg
Summary
Dynamic RGA Specialist at General Plumbing Supply with a proven track record in service excellence and procurement vendor oversight. Successfully managed the returns process, enhancing customer satisfaction and negotiating favorable terms with suppliers. Adept at training teams and improving sales performance, driving operational efficiency through effective communication and strategic inventory management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RGA Specialist
General Plumbing Supply
06.2021 - Current
- Managed end-to-end returns process, ensuring compliance with company policies and customer satisfaction.
- Utilized advanced software programs for tracking return information, maintaining up-to-date records on all processed transactions.
- Served as a reliable point of contact for customers seeking updates on the status of their return, ensuring timely communication of all relevant information.
- Demonstrated flexibility in adapting to evolving business needs, taking on additional responsibilities when required to support overall team success
- Leveraged strong negotiation skills when dealing with suppliers, achieving better terms for product replacements or refunds on returned items.
Assistant Store Manager
Standard 5-10-Ace Hardware
12.2016 - 06.2021
- Supervised daily operations to ensure efficient store functionality and exceptional customer service.
- Trained and developed team members on best practices for merchandising and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted regular staff performance evaluations, providing constructive feedback for improvement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Redwood High School
Castro ValleySkills
- Customer relationship management (CRM)
- Warehousing functions
- Warranty service
- Shipping and logistics
- Store maintenance
- Data entry
Certification
- Forklift Certified, OSHA -
Timeline
RGA Specialist
General Plumbing Supply
06.2021 - Current
Assistant Store Manager
Standard 5-10-Ace Hardware
12.2016 - 06.2021
High School Diploma -
Redwood High School