Christina Hall
Peterborough
Summary
Attentive, reliable, and customer-oriented bartender, eager to contribute to team success. Significant experience in the hospitality and service industry. Highly skilled and trained in the fulfillment and operations of bar and dining room service. Offers an engaging and memorable experience through customer interactions in high-volume and unpredictable restaurant environments. Confident and proficient team player with excellent interpersonal, organizational, and communication strengths and abilities. Energetic, determined, and innovative problem solver who takes pride in their critical thinking and multitasking proficiencies.
Overview
4
4
years of professional experience
Work History
Bartender
St. Louis Bar and Grill
Peterborough & Bowmanville, ON
06.2023 - Current
- Proactively cultivate a positive dynamic with guests through initial greeting and introduction.
- Provide expeditious and attentive service during both slower and high-volume periods, while ensuring attention to detail and positive guest rapport.
- Prepare and serve a variety of beverages and menu items according to established recipes and standards.
- Apply extensive knowledge to create innovative cocktails, enhance flavour profiles, and expertly pair food and drinks.
- Perform routine and timely guest check-ins, offering additional ways of exceeding the varying needs of guests.
- Collaborate with kitchen staff to ensure prompt service, order accuracy and consistency.
- Conduct opening and closing duties, print sales reports, prepare for incoming shifts and shift turn-over.
- Maintain a clean and organized bar environment, including restocking supplies, inventory control, and waste disposal.
- Manage cash and credit card transactions, through point of sale system accurately and efficiently.
- Handle guest requests, complaints, and concerns professionally and empathetically, resolving issues to their satisfaction.
- Capitalize on opportunities for upselling, increasing sales through suggestive selling techniques.
- Monitor guest's alcohol intake, intervening and managing behavioural conduct as necessary to prevent overconsumption and ensure the well being of all.
Interim General Manager
St. Louis Bar and Grill
Peterborough, ON
09.2023 - 11.2023
- Courageously stepped into a position of leadership for the benefit of the company, staff, and guest prosperity, during a period of being in between managers.
- Led and managed all aspects of restaurant operations alongside ownership's guidance, including recruitment, scheduling, training, employee reviews, inventory management, and financial performance.
- Maintained and fortified strong relationships with guests, staff, vendors, and partners to ensure a positive workplace environment, long-term success, and loyalty.
- Frequently communicated with vendors and suppliers to negotiate favourable terms and ensure timely delivery of products.
- Implemented improvement initiatives that enhanced operational performance and guest satisfaction, including increased company social media presence, and cost-control measures to optimize profitability while maintaining high-quality food and service standards.
- Developed and executed marketing strategies to attract new customers and retain existing ones.
- Regularly analyzed and responded to sales data and customer feedback, identifying opportunities for improvement and implementing corrective actions as needed.
- Ensured compliance with health and safety regulations, maintaining cleanliness, sanitation and safety standards throughout the restaurant.
- Oversaw successful launches of new menu items, products, and promotional events, coordinating between all parties to ensure a unified approach and the consistency of operations.
- Routinely partnered with ownership and head office executives to evaluate areas of success and improvement, collaboratively conducting plans for growth.
Server/Cafe Assistant
Pastry Peddler
Millbrook, ON
08.2021 - 09.2022
- Promptly and accurately placed and fulfilled guest orders using vast menu knowledge, while managing the fast-paced demands of the cafe with a high-degree of efficacy and composure.
- Promoted a welcoming atmosphere with significant enthusiasm, while greeting guests and performing attentive and high-quality service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Demonstrated a calm and friendly demeanour when addressing and resolving customer discrepancies and complaints.
- Built strong team relationships with fellow employees, emphasizing customer satisfaction and workplace effectiveness through combined team efforts.
- Prioritized checking for quality, enjoyment, and additional needs of customers upon timed visits to tables.
- Operated POS system to place and manage orders, facilitate accurate payments, and organize guest seating.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Utilized a comprehensive knowledge of spirits, wine, cider, and beers, when mixing cocktails, and serving contemporary wines, craft beers and ciders.
- Maintained compliance with legal requirements, company policies and procedures for food safety, safe alcohol consumption, sanitation, and quality.
- Effectively utilized slow periods to clean, restock, organize glassware, supplies, and equipment.
- Oversaw food service training to educate new employees on serving etiquette, product promotion, and routine operation procedures.
Education
Social Service Worker Dual Diploma
Fleming College
Peterborough, ON01-2023
Mental Health And Addictions Dual Diploma
Fleming College
Peterborough, ON01-2023
High School Diploma -
Christ The King Catholic Secondary School
Georgetown, ON06.2020
Skills
- Strong customer service and rapport-building skills
- Excellent verbal and written communication skills
- Extensive experience in high-stress environment management
- Effective team collaborator, mentor and leader
- Proficient in point of sale system utilization and cash handling
- Comprehensive knowledge of food and beverage composition, preparation, and service
- Sound judgement and complex problem-solving abilities
- Excellent multitasking and organizational practices
- Concrete strengths in reliability and punctuality
- Exceptionally fast learning abilities with a prominent emphasis in proactivity and initiative
Additional Information
Smart Serve Online Training Program - Current
Timeline
Interim General Manager
St. Louis Bar and Grill
09.2023 - 11.2023
Bartender
St. Louis Bar and Grill
06.2023 - Current
Server/Cafe Assistant
Pastry Peddler
08.2021 - 09.2022
Social Service Worker Dual Diploma
Fleming College
Mental Health And Addictions Dual Diploma
Fleming College
High School Diploma -
Christ The King Catholic Secondary School