Christina Guillen
Livingston,CA
Overview
18
18
years of professional experience
Work History
Office Manager
WellSpring Dental
09.2018 - Current
- Supervised staff of 5+ for multi practise dental practice consisting of 1 dentist at 2 locations.
- Updated reports, managed accounts, and generated reports for company database.
- Answered calls, scheduled patients, handled insurance verifications, and ensured fiscal accuracy.
- Provided exceptional customer service when taking copayments.
- Explained to patients procedures Dentist recommends, and followed up as needed.
- Assessed insurance policies to provide timely and accurate quotes to patients.
- Posted payments to accounts and maintained records.
- Generated dental claims, posted and attached information to claim files.
Office Manager
Capital Village Dental
01.2011 - 09.2018
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Supervised and led team of dental hygienists and support staff of 8.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Generated dental claims, posted and attached information to claim files.
Office Manager
Smile Shine Dental
03.2006 - 01.2011
- Handled account payments and provided information regarding outstanding balances
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Generated dental claims, posted and attached information to claim files.
- Managed office operations while scheduling appointments for department managers
- Generated monthly billing and posting reports for management review
Education
Clerical/Secretary Certificate - Clerical/Secretary Certificate
Merced Adult School
Merced, CA06.2000
High School Diploma -
Livingston High School
Livingston, CA06.1999
Skills
- Dental Coding
- Data Entry
- Compliance Monitoring
- Customer Service
- Expense Reporting
- Patient Charting
- Staff Hiring
- Admitting
- Billing
- Insurance Policies
Timeline
Office Manager
WellSpring Dental
09.2018 - Current
Office Manager
Capital Village Dental
01.2011 - 09.2018
Office Manager
Smile Shine Dental
03.2006 - 01.2011
Clerical/Secretary Certificate - Clerical/Secretary Certificate
Merced Adult School
High School Diploma -
Livingston High School