Overview
Work History
Education
Skills
Timeline
Generic

Christina Guillen

Livingston,CA

Overview

18
18
years of professional experience

Work History

Office Manager

WellSpring Dental
09.2018 - Current
  • Supervised staff of 5+ for multi practise dental practice consisting of 1 dentist at 2 locations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Answered calls, scheduled patients, handled insurance verifications, and ensured fiscal accuracy.
  • Provided exceptional customer service when taking copayments.
  • Explained to patients procedures Dentist recommends, and followed up as needed.
  • Assessed insurance policies to provide timely and accurate quotes to patients.
  • Posted payments to accounts and maintained records.
  • Generated dental claims, posted and attached information to claim files.

Office Manager

Capital Village Dental
01.2011 - 09.2018
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Supervised and led team of dental hygienists and support staff of 8.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Generated dental claims, posted and attached information to claim files.

Office Manager

Smile Shine Dental
03.2006 - 01.2011
  • Handled account payments and provided information regarding outstanding balances
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Generated dental claims, posted and attached information to claim files.
  • Managed office operations while scheduling appointments for department managers
  • Generated monthly billing and posting reports for management review

Education

Clerical/Secretary Certificate - Clerical/Secretary Certificate

Merced Adult School
Merced, CA
06.2000

High School Diploma -

Livingston High School
Livingston, CA
06.1999

Skills

  • Dental Coding
  • Data Entry
  • Compliance Monitoring
  • Customer Service
  • Expense Reporting
  • Patient Charting
  • Staff Hiring
  • Admitting
  • Billing
  • Insurance Policies

Timeline

Office Manager

WellSpring Dental
09.2018 - Current

Office Manager

Capital Village Dental
01.2011 - 09.2018

Office Manager

Smile Shine Dental
03.2006 - 01.2011

Clerical/Secretary Certificate - Clerical/Secretary Certificate

Merced Adult School

High School Diploma -

Livingston High School

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Christina Guillen