CASSANDRA A. GONZALEZ
Cardiff
Summary
Results-driven retail professional with extensive experience in Children’s Department sales. Expertise in personalized service, relationship building, and visual merchandising, complemented by in-depth knowledge of baby gear products. Committed to enhancing client experiences through effective sales strategies and problem-solving.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Sales Associate, Children’s Department
Nordstrom
06.2022 - Current
- Progressed from seasonal employment beginning June 2022 to a full-time Children’s Department sales role beginning June 2024.
- Delivered personalized customer service to families shopping for children’s apparel, accessories, baby gear, and gifts, enhancing shopping experience.
- Guide customers through product features and options based on their individual needs and preferences.
- Build customer relationships through attentive service, product recommendations, and follow-up while supporting department sales goals.
- Cultivated customer relationships through attentive service and tailored product recommendations, contributing to department sales goals.
- Process purchases, returns, and exchanges while replenishing merchandise, organizing backstock, and maintaining a customer-ready sales floor.
- Organized and maintained visual merchandising presentations of clothing and displays to align with seasonal themes and department standards, improving product visibility.
- Westfield UTC
Sales Associate
Ceramic Cafe
01.2022 - 08.2022
- Provided friendly customer service, fostering repeat business and efficiently processing merchandise returns and exchanges.
- Organized sales floor and prepared, cleaned, restocked party rooms for scheduled events, ensuring readiness and customer satisfaction.
- Supported guests during parties and addressed diverse customer needs in fast-paced environment, enhancing overall event experience.
Internship Student
American Dream Homes
06.2021 - 01.2022
- Answered and routed calls, greeted visitors, confirmed appointments, and followed up with customers to enhance service experience.
- Entered and retrieved information in CRM and order-processing systems to address customer questions and concerns effectively.
- Analyzed market trends to enhance property listings and promotional strategies.
- Assisted in coordinating open houses, ensuring optimal presentation and visitor engagement.
- Developed marketing materials, including flyers and digital content, to attract potential buyers.
Education
Bachelor of Arts - Supply Chain Management and Entrepreneurship
Syracuse University
Syracuse, NYSkills
- Customer Service
- Retail Sales
- Baby Gear Expertise
- Strollers & Car Seats
- Client Relations
- Visual Merchandising
- Merchandise Presentation
- Inventory management
- Verbal Communication
- Teamwork
- Problem-Solving
- Microsoft Excel
Certification
Microsoft Certified Application Specialist: Microsoft Office Excel 2019
Timeline
Sales Associate, Children’s Department
Nordstrom
06.2022 - Current
Sales Associate
Ceramic Cafe
01.2022 - 08.2022
Internship Student
American Dream Homes
06.2021 - 01.2022
Bachelor of Arts - Supply Chain Management and Entrepreneurship
Syracuse University