Christina Gardner
Lethbridge,AB
Summary
Proven leader and efficient Office Administrator at Fifth Avenue Cabs, adept in bookkeeping and customer engagement, enhanced client satisfaction and expanded the customer base through effective problem resolution and communication. Skilled in database entry and time management, consistently delivering high-quality service and operational improvements.
Overview
6
6
years of professional experience
Work History
Office Administrator/Dispatch Supervisor
Fifth Avenue Cabs/94 Cabs
08.2021 - Current
- Maximizing performance by monitoring daily activities and mentoring the dispatch team members.
- Addressing problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Maintaining electronic and paper filing systems for easy retrieval of information.
- Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
Extensions Clerk/Accounts Receivable Clerk
Sunrise Poultry Processors
08.2018 - 03.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Input data into spreadsheets and databases.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
No Degree - Accounting Diploma
Reeves College
Lethbridge, AB06.2021
Skills
- Time Management
- Bookkeeping
- Leadership and supervision
- Customer Engagement
- Verbal Communication
- Database entry
- File Organization
- Billing and coding
Languages
English
Native or Bilingual
Timeline
Office Administrator/Dispatch Supervisor
Fifth Avenue Cabs/94 Cabs
08.2021 - Current
Extensions Clerk/Accounts Receivable Clerk
Sunrise Poultry Processors
08.2018 - 03.2022
No Degree - Accounting Diploma
Reeves College
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