CHRISTINA FRYE
Lead Event Planner
Essex,Ontario
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in all areas. With over 35 years of experience in customer service. Excellent reputation for solving problems and improving customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
1
1
years of post-secondary education
3
3
Certification
Work History
Lead Event Planner
Enchanted Elegance Events
Essex, ON
09.2022 - Current
- Improved operations through consistent hard work and dedication.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Conducted research, gathered information from multiple sources and presented results.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Developed team communications and information for meetings.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Delivered services to customer locations within specific timeframes.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Led projects and analyzed data to identify opportunities for improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
Guest Lecture
CHRISTINA FRYE
09.2011 - 06.2022
- Successfully improved student participation in the classroom through integration of creative role-playing exercises
- Developed program to work with students and increase interest in higher learning
- Instructed students on a variety of skills, including customer service, Bartending and Serving
- Instructed through lectures, discussions and demonstrations in Customer service, Bartending and Serving
- Guest Lectured in Hospitality Classes
- Guided class discussions to encourage debate and feedback among students.
- Maintained engaging and interesting lectures by combining different media.
- Sharpened students' learning by focusing on selected core concepts and skills.
Senior Manager of Sales and Events
ST. CLAIR COLLEGE CENTRE FOR THE ARTS
06.2010 - 06.2022
- Responsible for Budget of over 3 million dollars per year
- Leading a Sales team to ensure effective bookings to reach annual budget
- Responded to all customer inquiries thoroughly and professionally
- Creating schedule for security and maintenance pertaining to the events onsite
- Efficiently co-ordinate events including, scheduling of staff, set up and tear down, meeting with clients to sure their needs were correctly adhered to
- Met with all potential clients, including site visits, meetings to book space, follow up meetings to receive details of their event
- Lead weekly BEO meeting to ensure all departments are aware of upcoming events and the details of them
- Work closely with Hospitality program teachers to ensure we are doing our best to help the students and provide opportunities for them where possible
- Hiring of all front of house staff
- Training of all front of house staff
- Sit on committee for annual food and beverage wine event
- Attend trade shows to represent our property to potential clients for conferences and meetings
- Meet with City organizers including TWEPI and Chamber to ensure awareness of our facility and what we have to offer
- Work closely with all departments of the college to ensure events are booked, detailed and executed flawlessly
- Lead bi-weekly sales meetings internally and externally with Best Western Plus to ensure we are engaging with all potential clients
- Finalization of all accounts to ensure accurate invoices are sent out
- Follow up with all outstanding accounts
- Created a customer appreciation program to ensure repeat business
- Produced staffing matrix to provide adequate coverage of department.
- Carried out and developed social media, e-blast and public relations campaigns.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Examined quarterly financials to determine business operating capacity.
- Developed proposals and presentations for internal and external audiences.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Provided strong leadership to enhance team productivity and morale.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Implemented and developed operational standards, policies and procedures.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Recommended and implemented successful strategies to maximize revenue.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Held monthly meetings to create business plans and workshops to drive successful business.
Continuing Education Teacher
ST CLAIR COLLEGE
11.2011 - 05.2012
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Assistant Food and Beverage Manager
CAESARS WINDSOR
04.2007 - 06.2010
- Responded to all customer inquiries thoroughly and professionally
- Ensured quick, efficient service to all guests
- Referred unresolved customer grievances to designated departments for further investigation
- Completed ordering of supplies for outlet
- Completed month end inventory for outlets
- Managed efficiency in room service including developing a new training program that allowed tracking of times for each delivery
- Worked at all food outlets in the Casino as a Tourneau
- Proficient in working with unions to ensure all rules were met with the staff while ensure complete satisfaction of the customer
- Trainer for the Leadership introduction to Overall Service, trained employees Casino wide on the program
- Initiated a Managers Buzz Board to keep Managers appraised of new events and training available
- Managed staff hours including vacation and overtime according to the collective agreement
- Managed banquet events including scheduling, attending change log meetings, set up of banquet rooms and finalization of clients invoices
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
Catering Manager
EXECUTIVE CLASS CATERING, Willistead Manor and Windsor Raceway
09.2004 - 04.2007
- Responded to all customer inquiries thoroughly and professionally
- Referred unresolved customer grievances to designated departments for further investigation
- Executed all events at Willistead Manor including, hiring, scheduling, set up, tear down and billing
- Ordered all product required including alcohol, linen and supplies
- Kept a monthly inventory of all supplies
- Adhered to all historical rules and regulations during event
- Trained all staff on required positions including, bartenders, servers, stewards and hostesses
- Managed Willistead Manor and Windsor Raceway during a one year period
- Adhered to all rules and regulations regarding the collective agreement
- Efficiently increased sales for all corporate parties at the raceway
- Re-trained all servers, bartenders and cashiers at the raceway
- Responsible for continued training of all staff on product list
- Efficiently balance all cashiers from the Casino floor to the Dining Room daily
Education
Adult Teaching Certificate -
Niagara College
06.2021 - Current
Coursework in wine knowledge Completed level oneof the WSET Currently taking level 2 Continuing with WSET up to Sommelier Certificate - undefined
Fine Vintage Ltd
10.2015 - Current
Certificate in Leadership Development Canadian Professional Management Services Certificate in Developing Leadership Skills and dealing with Workplace conflict General Amherst - undefined
McGill University
High School Diploma - undefined
09.1980 - 06.1984
Skills
Proficient in P&L statementsActive Listening SkillsInventory Control ProceduresHandles Multiple ResponsibilitiesProfessional Customer InteractionsExceptional time management skillsStrong interpersonal skillsTeam building expertiseStrong conflict resolution skillsSmart Served Certified
Financial leadership ability
Project leadership
Event sales
Event promotion
Leading projects
Leadership experience
Committee leadership
Marketing team leadership
Certification
WSET Level 1
Volunteer Event Chair - Red Shoe Society of Windsor
Red Shoe Society of Windsor raises funds for the Windsor Ronald McDonald House.
During my time with the Society I arranged different events to raise funds including our major event of Wine and Fries which had our local wineries participate with wine samples and their play on french fries.
Other events included yoga at an aircraft facility, tea with princesses along with McHappy day sales.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Lead Event Planner
Enchanted Elegance Events
09.2022 - Current
Adult Teaching Certificate -
Niagara College
06.2021 - Current
Coursework in wine knowledge Completed level oneof the WSET Currently taking level 2 Continuing with WSET up to Sommelier Certificate - undefined
Fine Vintage Ltd
10.2015 - Current
Continuing Education Teacher
ST CLAIR COLLEGE
11.2011 - 05.2012
Guest Lecture
CHRISTINA FRYE
09.2011 - 06.2022
Senior Manager of Sales and Events
ST. CLAIR COLLEGE CENTRE FOR THE ARTS
06.2010 - 06.2022
Assistant Food and Beverage Manager
CAESARS WINDSOR
04.2007 - 06.2010
Catering Manager
EXECUTIVE CLASS CATERING, Willistead Manor and Windsor Raceway
09.2004 - 04.2007
High School Diploma - undefined
09.1980 - 06.1984
Certificate in Leadership Development Canadian Professional Management Services Certificate in Developing Leadership Skills and dealing with Workplace conflict General Amherst - undefined
McGill University