Christina England
Woodland Hills
Summary
Accomplished guest services representative with a proven track record in housekeeping, consistently meeting high hospitality standards. Recognized for reliability and contributions to community initiatives, enhancing brand reputation while ensuring exceptional guest experiences through meticulous room inspections and preparation.
Overview
13
13
years of professional experience
Work History
Housekeeping
Marriott Hotels
Woodland Hills
04.2023 - Current
- Maintained and prepared guest rooms to meet Marriott standards, ensuring guest satisfaction.
- Inspected and verified room readiness for guests, enhancing overall guest experience.
- Ensured dependability by working overtime when needed and covering open shifts regularly.
- Participated in volunteer work like community clean-ups to build the Marriott brand in the community.
- Received regular recognition and praise for performance and reliability.
- Cross-trained in lobby and public areas, improving service versatility and coverage during peak times.
- Acquired skills in laundry management to support overall housekeeping functions.
Deli Associate
Wal-Mart
Nashville
06.2021 - 04.2023
- Prepared pre-ordered meals, including cheese offerings, sandwich platters, and large party trays, to meet customer needs for gatherings.
- Monitored and managed inventory levels of deli meats, cheeses, and other food items to prevent shortages and ensure product availability.
- Prepared and maintained hot bar food to ensure freshness and customer satisfaction throughout the shift.
- Performed diligent cleaning tasks to maintain food cleanliness, health safety, and compliance with local health department standards.
Assistant Store Manager
Pizza Hut
Nashville
01.2014 - 06.2021
- Co-managed store operations with GM to enhance customer satisfaction, maintain food quality, and oversee team and business management.
- Developed budget based on sales forecasts to effectively manage labor and product costs.
- Facilitated training and development of new team members to improve onboarding and team integration.
- Worked with the area director on community project involvement to sponsor Little League activities and build the restaurant brand.
Housekeeping
Hampton-Inn
Horse Cave
05.2013 - 11.2014
- Cleaned and sanitized guest rooms, enhancing guest comfort and satisfaction.
- Restocked linens, toiletries, and amenities, ensuring readiness for guest arrivals.
- Reported maintenance issues to management for prompt resolution and guest satisfaction.
- Managed inventory of cleaning supplies, maintaining optimal stock levels to support operations.
Education
Associates Degree - Cosmetology
PJs College of Cosmetology
Glasgow, KYGeneral Education/High School Diploma -
Hart County High School
Munfordville, KYSkills
- Cleaning protocols
- Cleaning standards
- Quality assurance
- Supply management
- Staff training
- Attention to detail
- Time management
- Customer service and support
- Effective communication
- Problem solving
Timeline
Housekeeping
Marriott Hotels
04.2023 - Current
Deli Associate
Wal-Mart
06.2021 - 04.2023
Assistant Store Manager
Pizza Hut
01.2014 - 06.2021
Housekeeping
Hampton-Inn
05.2013 - 11.2014
Associates Degree - Cosmetology
PJs College of Cosmetology
General Education/High School Diploma -
Hart County High School