Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Dulalia

Saint John,New Brunswick

Summary

Innovative Restaurant Manager with more than 6 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Conscious innovator with consistent focus on expanding efficiencies and enhancing employee workplace satisfaction. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation.

Overview

8
8
years of professional experience

Work History

Restaurant Manager

Popeyes Louisiana Kitchen
Saint John
10.2023 - Current
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.

Restaurant Manager

Burger King
Sussex
06.2021 - 10.2023
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Store Supervisor

Tim Hortons
Sussex, NB
07.2020 - 05.2021
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Area Manager

Buffalo's Wings N Things
Manila, Philippines
06.2018 - 05.2020
  • Developed and administered budgets covering inventory, labor hours and overhead expenses.
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
  • Observed department resources to manage use, maximize efficiency and achieve production targets.
  • Realigned procedures and daily protocols with changing business demands.
  • Implemented new processes and procedures tactfully and passionately.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Maximized sales by effectively rolling out new incentive programs across regional stores.
  • Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.

Restaurant Manager

Buffalo's Wings N Things
Manila, Philippines
01.2018 - 06.2018
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Developed and maintained exceptional customer service standards.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Managed accounts payable, accounts receivable and payroll.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Store Supervisor

Buffalo's Wings N Things
Manila, Philippines
08.2016 - 12.2017
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Delegated tasks to employees based upon individual strengths and experience in Area of Expertise
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.

Education

Bachelor of Science - Hotel And Restaurant Management

Eulogio Rodriguez Institute Of Science And Tech
Manila, Philippines
04.2009

Skills

  • Employee management
  • Loss prevention
  • Leadership development
  • Creating marketing plans
  • Creating store processes
  • Store growth planning
  • Troubleshooting
  • Supervision
  • Customer service

Timeline

Restaurant Manager

Popeyes Louisiana Kitchen
10.2023 - Current

Restaurant Manager

Burger King
06.2021 - 10.2023

Store Supervisor

Tim Hortons
07.2020 - 05.2021

Area Manager

Buffalo's Wings N Things
06.2018 - 05.2020

Restaurant Manager

Buffalo's Wings N Things
01.2018 - 06.2018

Store Supervisor

Buffalo's Wings N Things
08.2016 - 12.2017

Bachelor of Science - Hotel And Restaurant Management

Eulogio Rodriguez Institute Of Science And Tech
Christina Dulalia