Christina Dulalia
Saint John,New Brunswick
Summary
Innovative Restaurant Manager with more than 6 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Conscious innovator with consistent focus on expanding efficiencies and enhancing employee workplace satisfaction. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Popeyes Louisiana Kitchen
Saint John
10.2023 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Restaurant Manager
Burger King
Sussex
06.2021 - 10.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Store Supervisor
Tim Hortons
Sussex, NB
07.2020 - 05.2021
- Managed vendor relationships to support supply chain and maintain product quality.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
- Increased sales on consistent basis by developing and maintaining key customer relationships.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Area Manager
Buffalo's Wings N Things
Manila, Philippines
06.2018 - 05.2020
- Developed and administered budgets covering inventory, labor hours and overhead expenses.
- Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
- Observed department resources to manage use, maximize efficiency and achieve production targets.
- Realigned procedures and daily protocols with changing business demands.
- Implemented new processes and procedures tactfully and passionately.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Maximized sales by effectively rolling out new incentive programs across regional stores.
- Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
Restaurant Manager
Buffalo's Wings N Things
Manila, Philippines
01.2018 - 06.2018
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Developed and maintained exceptional customer service standards.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Managed accounts payable, accounts receivable and payroll.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Store Supervisor
Buffalo's Wings N Things
Manila, Philippines
08.2016 - 12.2017
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Managed vendor relationships to support supply chain and maintain product quality.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Enhanced sales by implementing merchandising and promotional improvements.
- Delegated tasks to employees based upon individual strengths and experience in Area of Expertise
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Education
Bachelor of Science - Hotel And Restaurant Management
Eulogio Rodriguez Institute Of Science And Tech
Manila, Philippines04.2009
Skills
- Employee management
- Loss prevention
- Leadership development
- Creating marketing plans
- Creating store processes
- Store growth planning
- Troubleshooting
- Supervision
- Customer service
Timeline
Restaurant Manager
Popeyes Louisiana Kitchen
10.2023 - Current
Restaurant Manager
Burger King
06.2021 - 10.2023
Store Supervisor
Tim Hortons
07.2020 - 05.2021
Area Manager
Buffalo's Wings N Things
06.2018 - 05.2020
Restaurant Manager
Buffalo's Wings N Things
01.2018 - 06.2018
Store Supervisor
Buffalo's Wings N Things
08.2016 - 12.2017
Bachelor of Science - Hotel And Restaurant Management
Eulogio Rodriguez Institute Of Science And Tech