Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Christina Divittorio

New Waterford

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated to providing exceptional customer service through active listening and problem solving. Pays attention to the needs and wants desired by every customer.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Michaels Arts And Crafts
03.2022 - 03.2024
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Passionate about learning and committed to continual improvement.

Education

High School Diploma -

Nova Scotia Community College
Sydney
06.2023

Skills

  • Product Sales
  • Issue and Complaint Resolution
  • Research
  • Sales expertise
  • Microsoft Excel
  • International sales support
  • Active Listening
  • Computer Skills
  • Teamwork and Collaboration
  • Customer Service

Languages

English
Full Professional

Additional Information

  • Worked for event at CBBC (Happy Diwali) 2019
  • Published on NS Literacy: 2021 Air Canada Learner Achievement
  • Vendor from Fae Curio + Naughty Night Market

Timeline

Customer Service Representative

Michaels Arts And Crafts
03.2022 - 03.2024

High School Diploma -

Nova Scotia Community College
Christina Divittorio