Christina Divittorio
New Waterford
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated to providing exceptional customer service through active listening and problem solving. Pays attention to the needs and wants desired by every customer.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Michaels Arts And Crafts
03.2022 - 03.2024
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Nova Scotia Community College
Sydney06.2023
Skills
- Product Sales
- Issue and Complaint Resolution
- Research
- Sales expertise
- Microsoft Excel
- International sales support
- Active Listening
- Computer Skills
- Teamwork and Collaboration
- Customer Service
Languages
English
Full Professional
Additional Information
- Worked for event at CBBC (Happy Diwali) 2019
- Published on NS Literacy: 2021 Air Canada Learner Achievement
- Vendor from Fae Curio + Naughty Night Market
Timeline
Customer Service Representative
Michaels Arts And Crafts
03.2022 - 03.2024
High School Diploma -
Nova Scotia Community College