Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Christina Derksen

Abbotsford,BC

Summary

Dynamic Parts Specialist with extensive experience at Inland Kenworth, excelling in parts identification and customer service. Proven ability to enhance customer satisfaction through effective communication and team collaboration. Skilled in suggestive selling and knowledgeable in CDK, consistently delivering exceptional support to technicians and customers alike.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Parts Specialist

Inland Kenworth
01.2016 - Current
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.

Parts Specialist

Harbour International
01.2013 - 01.2016
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.

Parts Counter Person

NAPA Auto Parts - Genuine Parts
01.1995 - 01.2013

Started as a driver , moving towards Branch Manager

Education

High School Diploma -

Rutland
Kelowna, BC
01-1994

Skills

  • Parts identification
  • Customer service
  • Verbal and written communication
  • Improving customer satisfaction
  • Team collaboration
  • Suggestive selling
  • CDK Knowlege

Languages

English
Full Professional

Certification

Canscott Management Training - completed

at Inland

Timeline

Parts Specialist

Inland Kenworth
01.2016 - Current

Parts Specialist

Harbour International
01.2013 - 01.2016

Parts Counter Person

NAPA Auto Parts - Genuine Parts
01.1995 - 01.2013

High School Diploma -

Rutland
Christina Derksen