Christina Dees
Lancaster
Summary
Detail-oriented Intake Specialist II handles high volume of recordkeeping and clerical needs with minimal oversight and high efficiency. Self-motivated and organized with in-depth understanding of admission practices and policies. Excellent customer relations skills and attention to detail.
Overview
17
17
years of professional experience
Work History
Intake Specialist II
Tarzana Treatment Centers, Inc
04.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered and logged incoming inquiries via phone, fax and email.
Resident Aide
Quest 2 Recovery
09.2022 - Current
- Provided crisis intervention services when needed by assessing risk factors and determining appropriate interventions.
- Developed educational materials for use in group settings or one-on-one interactions with clients.
- Provided guidance through 12-step recovery programs such as Alcoholics Anonymous or Narcotics Anonymous.
RADT
First Responders First
09.2021 - 09.2022
- Documented all patient contact activities in accordance with agency standards and regulations.
- Recognized by management for providing exceptional customer service.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
Assistant Manager
Wienerschnitzel
03.2017 - 10.2021
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Toys R Us
01.2012 - 03.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
CSR
Pizza Hut
09.2011 - 01.2012
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Waitress
Papalinos Pizza
07.2008 - 09.2011
- Assisted cooks by prepping ingredients for meals prior to service times.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Prepared checks, itemizing total meal costs and taxes.
Cashier
Magic Mountain
02.2008 - 11.2008
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained work area and kept cash drawer organized.
- Stocked shelves with merchandise when needed.
Education
Certificate - Alcohol And Drug Counseling
Los Angeles Training Institue
08-2023
High School Diploma -
Desert Sands Charter High School
Lancaster, CA06-2010
Skills
- Client Intake
- Eligibility Review
- Intake Assessment
- Critical Thinking Skills
- Data Entry
- Compassionate Communication
- Appointment Scheduling
- Time Management
Timeline
Intake Specialist II
Tarzana Treatment Centers, Inc
04.2023 - Current
Resident Aide
Quest 2 Recovery
09.2022 - Current
RADT
First Responders First
09.2021 - 09.2022
Assistant Manager
Wienerschnitzel
03.2017 - 10.2021
Assistant Manager
Toys R Us
01.2012 - 03.2017
CSR
Pizza Hut
09.2011 - 01.2012
Waitress
Papalinos Pizza
07.2008 - 09.2011
Cashier
Magic Mountain
02.2008 - 11.2008
High School Diploma -
Desert Sands Charter High School
Certificate - Alcohol And Drug Counseling
Los Angeles Training Institue
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