Christina Cruz
El Monte
Summary
Dynamic and organized professional with a positive attitude, experienced in customer service at Walmart. Proven ability to enhance event planning and execution through strong teamwork and leadership. Skilled in problem-solving and maintaining operational efficiency, ensuring exceptional experiences for clients and participants. Committed to fostering a collaborative environment and delivering outstanding results.
Overview
13
13
years of professional experience
Work History
Volunteer
School
08.2023 - 06.2025
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Helped preparing materials
- Provided one-on-one support to students
- Supervised lunchrooms and playgrounds
- Chaperoned school field trips
Cashier
Walmart
09.2015 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Front Desk Receptionist/City Park Worker
City of El Monte CA
04.2012 - 07.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted in preparing recreational materials and supplies for each activity.
- Monitored participation in recreational activities to provide assistance to participants.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Trained staff members on conducting events and following safety procedures.
- Kept athletic and games equipment and facilities organized and maintained.
- Transported and escorted program participants to and from activities and on field trips.
Education
No Degree - Social Services
East Los Angeles College
Monterey Park, CAHigh School Diploma -
San Gabriel High School
Alhambra, CASkills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Leadership qualities
- Time management
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Volunteer
School
08.2023 - 06.2025
Cashier
Walmart
09.2015 - 03.2019
Front Desk Receptionist/City Park Worker
City of El Monte CA
04.2012 - 07.2015
No Degree - Social Services
East Los Angeles College
High School Diploma -
San Gabriel High School
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