Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christina Couto

Toronto,ON

Summary

Versatile and dynamic professional with a proven track record of enhancing client service at Beauty Now and Lexus of Downtown. Excels in staff management and problem-solving, significantly improving customer satisfaction and operational efficiency. Skilled in marketing strategy and industry trend awareness, adept at multitasking and employee training.

Overview

9
9
years of professional experience

Work History

Salon Owner/Operator

Beauty Now Salon & Supply
Toronto, Ontario
05.2014 - 12.2019
  • Provided exceptional customer service to ensure repeat business.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Analyzed financial reports each month to identify areas for improvement in the business.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Conducted regular meetings with staff members to discuss performance goals.
  • Monitored competition to stay ahead of industry trends.

F & I Manager

Lexus of Downtown
Toronoto, Ontario
04.2012 - 06.2013
  • Conducted credit analyses to determine customer financing options based on credit scores and financial history.
  • Educated customers on the benefits and terms of vehicle financing options and extended service contracts.
  • Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
  • Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
  • Identified valuable solutions for customers with credit problems.

F & I Manager

Downtown Toyota
Toronto, Ontario
10.2010 - 03.2012
  • Conducted credit analyses to determine customer financing options based on credit scores and financial history.
  • Educated customers on the benefits and terms of vehicle financing options and extended service contracts.
  • Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
  • Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
  • Identified valuable solutions for customers with credit problems.

Education

Certificate - Automotive

OMVIC
Toronto, ON
09-2010

Skills

  • Industry trend awareness
  • Hygiene standards
  • Health and Safety
  • Client Service Enhancement
  • Salon marketing
  • Staff management
  • Employee training
  • Marketing strategy
  • Inventory management
  • Business development
  • Multitasking Abilities
  • Problem-solving abilities

Accomplishments

  • Award 1
  • Award 2
  • Award 3

Timeline

Salon Owner/Operator

Beauty Now Salon & Supply
05.2014 - 12.2019

F & I Manager

Lexus of Downtown
04.2012 - 06.2013

F & I Manager

Downtown Toyota
10.2010 - 03.2012

Certificate - Automotive

OMVIC

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Christina Couto