Christina Couto
Toronto,ON
Summary
Versatile and dynamic professional with a proven track record of enhancing client service at Beauty Now and Lexus of Downtown. Excels in staff management and problem-solving, significantly improving customer satisfaction and operational efficiency. Skilled in marketing strategy and industry trend awareness, adept at multitasking and employee training.
Overview
9
9
years of professional experience
Work History
Salon Owner/Operator
Beauty Now Salon & Supply
Toronto, Ontario
05.2014 - 12.2019
- Provided exceptional customer service to ensure repeat business.
- Exceeded customer satisfaction by finding creative solutions to problems.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Analyzed financial reports each month to identify areas for improvement in the business.
- Implemented campaigns and promotions to help with developing goods and services.
- Conducted regular meetings with staff members to discuss performance goals.
- Monitored competition to stay ahead of industry trends.
F & I Manager
Lexus of Downtown
Toronoto, Ontario
04.2012 - 06.2013
- Conducted credit analyses to determine customer financing options based on credit scores and financial history.
- Educated customers on the benefits and terms of vehicle financing options and extended service contracts.
- Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Identified valuable solutions for customers with credit problems.
F & I Manager
Downtown Toyota
Toronto, Ontario
10.2010 - 03.2012
- Conducted credit analyses to determine customer financing options based on credit scores and financial history.
- Educated customers on the benefits and terms of vehicle financing options and extended service contracts.
- Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Identified valuable solutions for customers with credit problems.
Education
Certificate - Automotive
OMVIC
Toronto, ON09-2010
Skills
- Industry trend awareness
- Hygiene standards
- Health and Safety
- Client Service Enhancement
- Salon marketing
- Staff management
- Employee training
- Marketing strategy
- Inventory management
- Business development
- Multitasking Abilities
- Problem-solving abilities
Accomplishments
- Award 1
- Award 2
- Award 3
Timeline
Salon Owner/Operator
Beauty Now Salon & Supply
05.2014 - 12.2019
F & I Manager
Lexus of Downtown
04.2012 - 06.2013
F & I Manager
Downtown Toyota
10.2010 - 03.2012
Certificate - Automotive
OMVIC
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