Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Cocomello

Toronto,ON

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager

Swarovski
05.2023 - Current
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Assistant Manager

The Body Shop
01.2022 - Current
  • Creates and maintains schedules to support payroll strategies and budgets; assists in the oversight of expenses and inventory
  • Partners with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store’s goals to the larger business objectives
  • Developed and conducted training on how to significantly improve sales by highlighting the importance of product knowledge, fashion trends and customer buying loyalty.

Regional Manager

Jays Care (Toronto Blue Jays)
03.2022 - 08.2022
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.

Team Lead

The Body Shop
01.2019 - 01.2022
  • Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Site Coordinator

Toronto Foundation for Student Success /TDSB
01.2014 - 01.2022
  • Excellent ability to organize and facilitate programming while effectively managing workload and overseeing the work of staff
  • Coordinated with school administrators to monitor programs and share information to support and enhance programming based on the identified needs of the students
  • Undertook leading workgroup discussion to address and clarify difficult concepts with the goal of improving staff performance.

Brand Ambassador

Coty -Sephora/The Bay
01.2012 - 01.2019
  • Delivered a consistent, exceptional service throughout the entire shopping and purchasing experience, by supporting the company and store vision
  • Assisted in the execution of the plans and strategies developed by the management team and executed store functions in relation to operational efficiency
  • Developed, maintained and drove personal customer relationship management through upselling and after sale customer engagement.
  • Maximized brand exposure with creative partnerships between complementary businesses to create co-branded campaigns or crosspromotions.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Streamlined event logistics by coordinating transportation of materials, scheduling staff shifts, and overseeing set-up/tear-down processes.

Education

Bachelor of Social Work Degree -

York University
Toronto, ON
01.2018

Diploma - Social Service Worker

Humber College
Toronto, ON
01.2012

Skills

  • Performance Management
  • Communication
  • Conflict Management
  • Team-building
  • Strategic Planning
  • Staff Training and Development
  • Policy Development and Enforcement

Certification


  • IGI Certified

Timeline

Manager

Swarovski
05.2023 - Current

Regional Manager

Jays Care (Toronto Blue Jays)
03.2022 - 08.2022

Assistant Manager

The Body Shop
01.2022 - Current

Team Lead

The Body Shop
01.2019 - 01.2022

Site Coordinator

Toronto Foundation for Student Success /TDSB
01.2014 - 01.2022

Brand Ambassador

Coty -Sephora/The Bay
01.2012 - 01.2019

Bachelor of Social Work Degree -

York University

Diploma - Social Service Worker

Humber College

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Christina Cocomello