Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Childers

Victorville

Summary

Dynamic Dispatch Supervisor at 1800MEDIVAN INC with a proven track record in transportation coordination and employee training. Enhanced operational efficiency through strategic route planning and effective communication, resulting in improved customer satisfaction. Adept at mentoring teams and resolving conflicts, ensuring a positive work environment while adhering to regulatory compliance.

Overview

23
23
years of professional experience

Work History

Dispatch Supervisor

1800MEDIVAN INC
04.2024 - Current
  • Supervised team of 60 employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.
  • Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
  • Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in the dispatch department.
  • Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.

Dispatcher

1800MEDIVAN INC
12.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Medical Transportation Driver

1800MEDIVAN INC
10.2019 - Current
  • Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
  • Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
  • Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
  • Improved patient satisfaction by providing timely and efficient medical transportation services.
  • Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
  • Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
  • Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
  • Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
  • Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
  • Maintained a clean and comfortable environment within the vehicle, ensuring optimal patient comfort throughout their journey.
  • Contributed to operational efficiency by performing thorough pre-trip inspections on vehicles, identifying potential problems before they escalated.

Home Health Aide

Sherrells Home Health Care Changing Lives
10.2016 - 09.2019
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Provided direct personal care and administrative services to clients.

Home Health Aide

IHSS
04.2002 - 06.2019
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.

Education

No Degree - General Studies

Victor Valley College
Victorville, CA

GED -

Victor Valley College
Victorville, CA
09-1991

Skills

  • Transportation coordination
  • Tracking of man hours
  • Attendance documentation
  • Employee training
  • Mentoring and training
  • Route planning
  • Positive communication skills
  • Proficiency in Mediroutes
  • Incident reporting
  • Customer service
  • Decision-making

Timeline

Dispatch Supervisor

1800MEDIVAN INC
04.2024 - Current

Dispatcher

1800MEDIVAN INC
12.2023 - Current

Medical Transportation Driver

1800MEDIVAN INC
10.2019 - Current

Home Health Aide

Sherrells Home Health Care Changing Lives
10.2016 - 09.2019

Home Health Aide

IHSS
04.2002 - 06.2019

No Degree - General Studies

Victor Valley College

GED -

Victor Valley College

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Christina Childers