Christina Chandler
Oakland
Summary
Dedicated and detail-oriented administrative and operations professional with nearly a decade of experience in dispatching, office management, and program coordination. Proven ability to manage high-volume communication, streamline workflows, support field teams, and coordinate youth justice programs. Strong background in customer service, scheduling, recordkeeping, and cross-department collaboration. Recognized for reliability, problem-solving, and maintaining calm, organized operations in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Youth Justice Program Coordinator
NAPA County Office of Education
10.2023 - Current
- Coordinated program activities to support youth engagement and rehabilitation efforts.
- Developed training materials to enhance staff understanding of youth justice principles.
- Evaluated program effectiveness through participant feedback and outcome analysis.
- Implemented process improvements to streamline program operations and reporting.
- Collaborated with local agencies to develop comprehensive support networks for participants.
- Facilitated conflict resolution sessions among youth participants to promote positive interactions.
- Provide direct support to youth and families, ensuring timely communication and resource referrals.
- Assist with program planning, budgeting, and day-to-day administrative operations.
- Managed budgets for program initiatives, ensuring effective allocation of resources.
- Created and distributed reports on program outcomes to stakeholders and funders.
- Provided mentorship to youth participants, fostering personal growth and accountability.
Lead Dispatcher
City Mechanical
01.2019 - 09.2023
- Coordinated daily dispatch operations to ensure efficient service delivery and optimal resource allocation.
- Implemented route optimization strategies to enhance travel efficiency and reduce operational costs.
- Monitored dispatch performance metrics, identifying areas for improvement and implementing corrective actions.
- Facilitated effective communication between clients and dispatch teams to resolve service inquiries promptly.
- Trained new dispatchers and assisted in improving communication protocols and workflow processes.
- Oversaw work orders, billing coordination, parts requests, and service documentation.
- Supported the office manager with administrative tasks, vendor communication, and customer follow-up.
- Resolved incident reports by analyzing situations and coordinating appropriate responses with relevant teams.
Office Manager/Dispatcher
Myers Towing
05.2015 - 12.2018
- Managed daily office operations for a busy towing company, including dispatching, customer service, and administrative responsibilities.
- Received incoming calls and dispatched drivers for emergency, private-property, and contracted tows.
- Maintained accurate logs, invoices, and tow documentation for compliance and billing.
- Coordinated with law enforcement, insurance companies, and customers to ensure efficient service.
- Trained new staff and improved office procedures to increase communication and workflow efficiency.
- Handled cash reconciliation, data entry, filing, and inventory of office supplies.
- Managed scheduling for towing operators, optimizing routes for efficiency and reduced wait times.
Education
High School Diploma -
Oakland Technical High School
Oakland, CASkills
- Program management
- Office administration
- Proactive mindset
- Strategic planning
- Program Coordination & Youth Services
- Recordkeeping & Reporting
- Workflow Optimization
- Communication & Team Collaboration
- Crisis/Conflict De-escalation
- Data Entry & Documentation
- Microsoft Office, Google Workspace, CRM/dispatch software
Timeline
Youth Justice Program Coordinator
NAPA County Office of Education
10.2023 - Current
Lead Dispatcher
City Mechanical
01.2019 - 09.2023
Office Manager/Dispatcher
Myers Towing
05.2015 - 12.2018
High School Diploma -
Oakland Technical High School