Christina Castaneda
Hanford
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Community Impact Corps
07.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
TELLER
Westamerica Bank
03.2024 - Current
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Completed financial transactions, including deposits, withdrawals, and loan payments
- Greeted customers with professionalism and friendly and courteous demeanor.
- Processed loan payments, credit card payments, and other monetary transactions accurately
- Verified the accuracy of customer account information prior to processing transactions
- Ensured that all customer data was kept confidential according to bank policy standards
- Adhered to security and regulatory requirements surrounding financial transactions
- Updated account information for customers when requested, including address changes or name modifications
- Assisted management in bank opening and closing procedures
- Verified customer identification documents for new accounts
CUSTOMER SERVICE REPRESENTATIVE
Cash One
12.2019 - 03.2024
- Maintained a high level of professionalism when dealing with difficult customers
- Processed loans, cashed checks, processed money orders and money wire transfers from account to account, took payments, and handled large amounts of cash up to 45,000, Maintained balanced vault opening and closing of shift
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
- Maintained cleanliness at the checkout area by wiping down counters, sweeping and mopping
- Received payment by cash, check, credit cards, vouchers or automatic debits
- Provided assistance to other team members when needed to ensure the smooth operation of the store front end
- Followed all safety protocols regarding cash handling and security procedures
MANAGER
Jalisco Jewelers
10.2017 - 12.2019
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Monitored team productivity and performance to support goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Coached and motivated team, driving sales and delivering exceptional customer service
DENTAL ASSISTANT INTERN
VA Central California Health Care System
06.2015 - 09.2015
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
- Sterilized and disinfected instruments and treatment rooms
- Set up dental instruments and supplies in alignment with dentist preferences
- Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs
- Provided support to other staff members as needed during busy times at the clinic
- Managed patient records in accordance with HIPAA regulations while maintaining confidentiality of all information
- Charted patient data and treatment in electronic health records system
Education
ASSOCIATE - SCIENCE
DENTAL ASSISTANT - GED
Reedley College
Reedley, CA05.2015
GED -
Cesar Chavez Adult School
Fresno, CA01.2001
Skills
- Money Handling Abilities
- Computer Proficiency
- Critical Thinking
- Customer Service
- Customer Relations
- Active Listening
- Report Transcription
- Data Entry
Timeline
Administrative Assistant
Community Impact Corps
07.2024 - Current
TELLER
Westamerica Bank
03.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Cash One
12.2019 - 03.2024
MANAGER
Jalisco Jewelers
10.2017 - 12.2019
DENTAL ASSISTANT INTERN
VA Central California Health Care System
06.2015 - 09.2015
ASSOCIATE - SCIENCE
DENTAL ASSISTANT - GED
Reedley College
GED -
Cesar Chavez Adult School
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