Christina Cabada

• Maintain department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel
• Coordinate Administrative Hearings with Risk Manager and City Clerk while maintaining a current file to ensure adherence to the Turlock Municipal Code
• Assist Economic Development/Communications department in coordinating events and creating projects within Canva software
• Systematize confidential and complex information on behalf of the Deputy City Manager to ensure timely and efficient office operations
• Contribute to interdepartmental communications through effective collaboration on special projects, contracts and tasks
• Remain current with City Clerk to ensure efficient filing and organizational systems are maintained and adhere to applicable laws, policies & regulations
• Coordinate Employee Service Awards for City of Turlock staff

- Provided detailed health plan benefits to clients and their employees while staying compliant with current health reforms and state specific legislation

- Documented, organized and updated client data in Epic software for 20+ companies

- Worked closely with and assisted clients in updating health plans per employee due to life events to ensure most efficient and effective coverage

- Maintained current product knowledge through annual training to meet customer needs and increase sales

- Coached and trained teller staff to process transactions accurately and efficiently

- Identified sales opportunities and referred customers to branch associates for further financial services

- Completed accurate, high volume currency counts for entire branch

- Supervised staff to ensure high vigilance to avoid fraudulent transactions

- Established and maintained positive staff morale daily with morning meetings

- Provided assistance for tellers by using in depth policy and procedure knowledge to handle complex issues and transactions

- In coordination with branch management, identified and developed tellers that had a desire to further their career within the bank

- Opened & closed the branch following established safety procedures

- Established checking, savings & retirement accounts based on financial review of clients needs

- Identified additional sales opportunities to be referred to fellow business partners IE. Home loans, Auto loans, Business loans

- Supported teller team by handling needs of new and existing customers at main counter

- Maintained and balanced cash can daily

- Referred financial products and services based on client information and interactions

- Built rapport with local clientele while accurately handling their financial transactions

- Established personal daily sales goal with team to ensure branch sales productivity

- Completed federally required currency reports due to large dollar transactions