CHRISTINA BEST
Calgary,Alberta
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant (remote)
Welcome Back Medical Clinic
01.2022 - 03.2024
- Perform data entry tasks
- Create and update patient electronic health records
- Coordinate appointment with doctor and patient schedules and make modifications necessary
- Collaborate with team to ensure patient request are meet
- Processing payments, creating invoicing and receipt.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used EMR software to schedule appointments for doctor visits and procedures.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Received, recorded and filed medical payments by credit card.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Performed various administrative tasks by filing, copying and faxing documents.
Administrative support IV
Alberta Health Services
01.2020 - 01.2022
- Transcribe and process physician orders, including medication, laboratory, diagnostic imaging, and treatment
- Completing admission and discharge paperwork
- Liaison with other departments and facilities
- Performing a range of administrate activities in support of the unit.
- Safeguarded confidential information by maintaining organized patient charts.
- Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the hospital setting.
- Maintained up-to-date knowledge of company policies and industry regulations to ensure compliance across all administrative activities.
- Coordinated travel arrangements for transfer or discharged patients.
- Increased productivity with comprehensive calendar management for multiple team members, including scheduling appointments and prioritizing tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to the appropriate staff
Payroll and Benefit Administrator/Receptionist
Young Energy Services
01.2017 - 01.2020
- Collect and review weekly timesheets
- Data Entry for timesheets
- Ensure all field employees pay is processed accurately and on time
- Support all payroll communications between site and head office
- Produce benefit and payroll reports for reconciliation
- Prepare, track, and send ROEs and income tax forms
- Year-end T4 processing
- Maintain and complete payroll employee files
- Ensure billable material is captured on LEMS
- Process daily LEMS for billable client activities
- Appropriate handling of confidential information
- Maintain and complete payroll employee files
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Administrate employee payroll benefits
- Provided support to other departments as needed, accounts receivable, field administration, human resources.
- Maintained strict confidentiality when handling sensitive personal information related to employees'' benefits and medical records.
- Conducted annual benefits audits to identify discrepancies and ensure accurate record-keeping, maintaining an organized system for easy access.
- Improved employee understanding of benefit offerings through clear communication
- Reviewed benefits paperwork for accuracy and completeness.
- Calculated deductions for benefits
Education
Health and Human Sciences- Certificate -
Academy Canada
01.2010
High School Diploma -
Herdman Collegiate
01.2005
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- Attention to Detail
- Phone and Email Etiquette
- Appointment Coordination
- Documentation and Recordkeeping
- Spreadsheet Management
- Microsoft Word, Outlook and Excel
- Deadline-oriented
References
Available Upon Request
Timeline
Medical Office Assistant (remote)
Welcome Back Medical Clinic
01.2022 - 03.2024
Administrative support IV
Alberta Health Services
01.2020 - 01.2022
Payroll and Benefit Administrator/Receptionist
Young Energy Services
01.2017 - 01.2020
Health and Human Sciences- Certificate -
Academy Canada
High School Diploma -
Herdman Collegiate
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