Christina Baker
Victorville
Summary
Results-driven Dental Manager known for delivering high productivity and efficiently completing tasks. Excel in patient relationship management, office administration, and compliance with dental industry standards. Possess strong leadership, communication, and problem-solving skills essential for excelling in fast-paced environments. Committed to fostering team cohesion and enhancing operational efficiency to ensure the highest level of patient care and service.
Overview
23
23
years of professional experience
Work History
Warehouse Worker
Target
Rialto
10.2017 - 09.2024
- Maintained accurate inventory records using computerized tracking systems.
- Transported goods to designated areas within the warehouse facility.
- Collaborated closely with other departments on special projects as needed.
- Followed established guidelines for picking orders accurately.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Dental Manager
Dr. Kelly’s dental office
Apple Valley
03.2011 - 10.2013
- Resolved customer complaints quickly and effectively in order to maintain positive relationships with clients.
- Coordinated marketing activities including website development, promotional campaigns and events.
- Analyzed inventory levels regularly to determine when restocking was necessary.
- Assisted dentists in developing treatment plans tailored to individual patient needs.
- Conducted regular staff meetings to review performance, discuss changes in procedures, and set goals for the future.
- Reviewed billing statements for accuracy before sending them out to patients or insurance companies.
- Performed financial analysis to identify areas of improvement in operational efficiency and profitability.
- Provided guidance on best practices for handling sensitive information regarding patients' medical histories and personal data.
- Handled day-to-day operations at multiple locations while managing remote teams efficiently.
Receptionist
Glenn dental
Apple Valley
06.2010 - 03.2011
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Office Manager
Dr.Chiang’s Office
Montclair
06.2008 - 11.2009
- Answered phone calls, responded to emails, routed mail and coordinated courier .
- Assisted with the preparation of budgets, forecasts and financial statements.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Provided administrative support to management team including preparing reports and presentations.
Specialities Office Manager
Desert Dental Group
Victorville
01.2002 - 05.2007
- Supervised staff members, organized schedules and delegated tasks.
- Processed payroll accurately ensuring all employees were paid on time.
- Provided training to new hires on office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained confidential records relating to personnel matters.
- Developed and implemented office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due
Education
Dental Certificate - Dental
ROP Administration And Dental Assisting
Hesperia, CASkills
- Inventory management
- Order picking
- Warehouse operations
- Teambuilding and supervision
- Staff development and training
- Policies and procedures
- Reports and document preparation
- Specialties endodontics and oral surgery
- Accounts receivable
- Fast learner
- Team player
Timeline
Warehouse Worker
Target
10.2017 - 09.2024
Dental Manager
Dr. Kelly’s dental office
03.2011 - 10.2013
Receptionist
Glenn dental
06.2010 - 03.2011
Office Manager
Dr.Chiang’s Office
06.2008 - 11.2009
Specialities Office Manager
Desert Dental Group
01.2002 - 05.2007
Dental Certificate - Dental
ROP Administration And Dental Assisting