Christina Baker
Calgary
Summary
With a proven track record at Hallcon, I excel in defensive driving and customer service, ensuring passenger safety and satisfaction. My adaptability and punctuality have significantly enhanced operational efficiency, with a clean driving record underscoring my commitment to excellence.
I'm a professional driver with strong record of transporting passengers safely and efficiently. Demonstrates exceptional navigation skills, adaptability to changing routes, and commitment to punctuality. Known for effective communication, collaborative teamwork, and excellent customer service. Reliable and focused on achieving optimal results in all driving assignments.
I'm a professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Taxi Driver/Chauffeur
Hallcon
05.2020 - Current
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Demonstrated adaptability to changing circumstances such as weather conditions or unexpected route changes due to construction work.
- Managed teams of drivers, shift schedules and reservation calendars.
- Maintained clean and comfortable vehicle for optimal passenger experience.
School Bus Driver/School Bus Monitor
Stock Transportation
09.2016 - 06.2019
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
Customer Service Representative
Hinduja Global Solutions
12.2015 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Courier
Phil Jutras and Sons LTD
09.2015 - 12.2015
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
Coach Driver
Traxx Coachlines
05.2015 - 08.2015
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
- Managed emergency situations calmly, ensuring the well-being of passengers and minimizing disruptions.
- Collaborated with dispatchers effectively, adjusting routes as needed to accommodate unforeseen circumstances or scheduling changes.
- Maintained accurate logs of travel information, including mileage and expenses for accurate recordkeeping.
- Ensured timely arrivals, planning optimal routes according to traffic conditions and weather forecasts.
- Navigated road construction detours smoothly, minimizing delays while still prioritizing safety on the roadways.
- Demonstrated professionalism in appearance and demeanor, representing the company positively at all times.
- Promoted safety by conducting regular vehicle inspections and maintaining proper maintenance records.
- Kept vehicles clean inside and out, contributing to a pleasant environment for passengers throughout their journeys.
- Assisted passengers with special needs, providing necessary accommodations for a comfortable journey.
Coach Driver
Diversified Transportation
10.2014 - 04.2015
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
- Managed emergency situations calmly, ensuring the well-being of passengers and minimizing disruptions.
- Collaborated with dispatchers effectively, adjusting routes as needed to accommodate unforeseen circumstances or scheduling changes.
- Maintained accurate logs of travel information, including mileage and expenses for accurate recordkeeping.
- Ensured timely arrivals, planning optimal routes according to traffic conditions and weather forecasts.
- Navigated road construction detours smoothly, minimizing delays while still prioritizing safety on the roadways.
- Kept vehicles clean inside and out, contributing to a pleasant environment for passengers throughout their journeys.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
School Bus Driver/School Bus Monitor
Stock Transportation
09.2013 - 10.2014
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Obeyed federal, provincial and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
Counter Attendant/Key Holder
Mr. Sub
08.2011 - 07.2013
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Collaborated with team members to consistently meet high standards of quality and service.
- Prepared food items accurately and in compliance with health and safety guidelines.
- Maintained a clean and organized workspace, ensuring a positive environment for customers.
- Promoted a positive workplace culture by actively supporting teamwork among coworkers.
- Managed multiple tasks in high-volume environment.
- Utilized strong communication skills to explain menu options and make recommendations based on customer preferences.
- Handled multiple tasks simultaneously, maintaining excellent time management skills while prioritizing workload.
- Enhanced customer satisfaction by providing prompt and courteous service at the counter.
- Balanced cash register daily, ensuring accurate accounting of transactions.
- Assisted with inventory management to maintain adequate stock levels and minimize waste.
Laborer
Storey Equipment Rentals
03.2009 - 09.2017
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Navigated various terrains and weather conditions, ensuring accurate water deliveries in rural areas.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Reduced fuel costs by monitoring vehicle performance and implementing eco-driving techniques.
- Conducted thorough pre-trip inspections to ensure the safety of the vehicle, equipment, and cargo before each journey.
- Reduced accident rates by implementing effective safety protocols and procedures.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Communicated with team members using hand signals and radios.
- Routed traffic around construction sites for worker and driver safety.
- Assembled signs and cones to direct traffic through construction sites.
Counter Attendant/Key Holder
Country Style Donuts
04.2002 - 08.2011
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Collaborated with team members to consistently meet high standards of quality and service.
- Prepared food items accurately and in compliance with health and safety guidelines.
- Maintained a clean and organized workspace, ensuring a positive environment for customers.
- Promoted a positive workplace culture by actively supporting teamwork among coworkers.
- Managed multiple tasks in high-volume environment.
- Utilized strong communication skills to explain menu options and make recommendations based on customer preferences.
- Handled multiple tasks simultaneously, maintaining excellent time management skills while prioritizing workload.
- Enhanced customer satisfaction by providing prompt and courteous service at the counter.
- Balanced cash register daily, ensuring accurate accounting of transactions.
- Assisted with inventory management to maintain adequate stock levels and minimize waste.
Education
High School Diploma -
Parry Sound High School
Parry Sound, ON06.1995
Skills
- Patience and tolerance
- Defensive driving
- Cleaning and sanitation
- Punctuality
- Clean driving record
- Safety awareness
- Customer service
- Cash handling
- Flexible schedule
- Training and mentoring
- Valid Driver's license
- Vehicle inspection
Languages
English
Native or Bilingual
Timeline
Taxi Driver/Chauffeur
Hallcon
05.2020 - Current
School Bus Driver/School Bus Monitor
Stock Transportation
09.2016 - 06.2019
Customer Service Representative
Hinduja Global Solutions
12.2015 - 11.2016
Courier
Phil Jutras and Sons LTD
09.2015 - 12.2015
Coach Driver
Traxx Coachlines
05.2015 - 08.2015
Coach Driver
Diversified Transportation
10.2014 - 04.2015
School Bus Driver/School Bus Monitor
Stock Transportation
09.2013 - 10.2014
Counter Attendant/Key Holder
Mr. Sub
08.2011 - 07.2013
Laborer
Storey Equipment Rentals
03.2009 - 09.2017
Counter Attendant/Key Holder
Country Style Donuts
04.2002 - 08.2011
High School Diploma -
Parry Sound High School
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