Christina Baird
West Kelowna
Summary
Professional with extensive experience in cost analysis and data management, demonstrating a strong ability to identify and implement functional solutions that enhance operational efficiency. Proven track record in conducting comprehensive research and system analysis to support strategic planning and informed decision-making. Skilled in inventory management and sales support, effectively collaborating with team members to achieve organizational goals while maintaining high standards of customer service. Committed to continuous learning and applying advanced technical skills to troubleshoot complex issues and improve team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Detail Service
Bubbles car wash
Kelowna
11.2014 - 06.2016
- Achieved cost-savings by developing functional solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Managed household errands and other essential duties.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Shelf Stocker
Winners
Kelowna
10.2006 - 10.2006
- Ensured all safety procedures were followed when handling heavy items or operating machinery such as forklifts or pallet jacks.
- Partnered with other team members in completing tasks assigned by management team.
- Conducted regular shelf-facing activities to maintain a neat appearance in the store's aisles.
- Placed orders with vendors when necessary to replenish out-of-stock items.
- Followed established procedures for stocking high-demand items in order to meet customer demand.
- Operated cash registers accurately during peak periods of store traffic.
- Built displays for new products and promotional materials.
- Adhered strictly to company guidelines governing security protocols related to receiving and stocking merchandise.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Answered customer questions about specific merchandise availability and location and offered to replenish empty shelves immediately from warehouse stock.
- Ran check-out register during peak business periods or upon observed need or management request.
- Operated pallet jack, forklift and hand truck to unload shipments and move merchandise in warehouse.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Opened and inspected packages received, marked individual products with store codes and priced and placed merchandise on store shelves or in storage area.
- Assembled manufacturer displays, added corresponding merchandise to displays and disassembled and removed displays when scheduled.
- Processed special orders from customers via phone or internet and delivered merchandise to customer pickup location.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Palletized merchandise for easy movement to sales floor locations.
- Coordinated with management to identify and resolve inventory discrepancies.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Tracked outgoing orders to provide shipping status to customers.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Placed products on conveyors for final wrapping and shipment.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Compared merchandise invoices to items actually received.
- Operated forklift and pallet jack to transport heavy loads.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Issued supplies, materials and products to team members based on information from requisitions.
- Read orders to verify attributes and quantities of merchandise.
House Keeping
The Ramada Hotel
Kelowna
06.2006 - 07.2006
- Performed housekeeping duties, including laundry, vacuuming and dusting.
- Managed general housekeeping duties handling feeding, diapering and cleanup tasks.
- Implemented strategies to improve efficiency of housekeeping operations.
- Established relationships with vendors for food services, housekeeping supplies.
- Developed and implemented a comprehensive training program for housekeeping staff.
- Managed budgeting activities related to housekeeping department expenses.
- Performed light housekeeping duties for patients' rooms.
- Performed light housekeeping duties including vacuuming, dusting, mopping floors.
- Managed payroll information for housekeeping staff members.
- Assisted in the development of housekeeping procedures and training manuals.
- Assisted with light housekeeping tasks including laundry, dusting and vacuuming.
- Performed light housekeeping duties and laundry services for residents.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Performed light housekeeping duties in the home or facility setting.
- Assessed guest satisfaction with the quality of housekeeping services provided.
- Assisted with additional housekeeping tasks during staffing shortages.
- Assisted in the training of new housekeeping staff.
- Supervised and coordinated the activities of housekeeping staff.
- Assisted guests with requests related to housekeeping services.
- Taught cleaning procedures to housekeeping staff.
- Assisted in general housekeeping to maintain store image.
- Attended required training sessions related to housekeeping tasks.
- Coordinated with housekeeping staff regarding room availability status updates.
- Prepared reports summarizing activities performed by housekeeping staff members.
- Responded promptly to customer inquiries regarding housekeeping services.
- Organized housekeeping staff schedules and delegated tasks accordingly.
- Facilitated communication between housekeeping staff and management team.
- Conducted regular performance reviews for housekeeping staff members.
- Handled management schedule for front desk, housekeeping and maintenance.
- Managed inventories of supplies for housekeeping staff.
- Helped housekeeping staff with laundry duties when requested.
- Managed scheduling of housekeeping staff according to occupancy needs.
- Trained new housekeeping staff on proper cleaning techniques and procedures.
- Performed light housekeeping duties such as laundry and meal preparation.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Performed housekeeping duties such as laundry, cleaning toys, dishes.
- Performed light housekeeping tasks like laundry, vacuuming and dusting.
- Performed light housekeeping duties such as laundry, dusting, vacuuming.
- Performed regular housekeeping duties in the stockroom area.
- Coordinated with housekeeping staff regarding room availability status.
- Assisted clients with meal preparation and housekeeping tasks.
- Reviewed monthly reports on occupancy rates, housekeeping costs.
- Performed light housekeeping tasks including laundry, dusting and vacuuming.
- Coordinated with housekeeping staff regarding room availability and status changes.
- Created and monitored work schedules for housekeeping personnel.
- Created weekly reports on occupancy levels, revenue performance, housekeeping status.
- Developed and implemented standard operating procedures for housekeeping operations.
- Implementing preventative maintenance programs for all housekeeping equipment.
- Assisted guests with any special requests related to housekeeping services.
- Assisted with meal preparation, light housekeeping and laundry services.
- Developed standard operating procedures for housekeeping operations.
- Maintained a safe working environment through regular housekeeping activities.
- Performed light housekeeping tasks such as vacuuming, dusting and laundry.
- Coordinated activities between departments such as housekeeping and maintenance.
- Coordinated with housekeeping department regarding maintenance needs in guest rooms.
Cashier
Burger King
Kelowna
04.2005 - 04.2005
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped customers find specific products, answered questions, and offered product advice.
- Used suggestive selling techniques to promote add-on sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
- Scanned items and checked pricing on cash register for accuracy.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Offered customers carry-out service at completion of transaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Adhered to social distancing protocols and wore mask or face shield.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Dog Washer
K-9 dog grooming
Kelowna
11.2004 - 11.2004
- Checked for any skin irritations or infections then treated them accordingly.
- Trimmed fur around eyes, feet, legs, tail and face per customer specifications.
- Greeted customers and provided information about services offered.
Education
Kelowna Senior Secondary
Kelowna, BCSkills
- Cost analysis
- Data analysis
- Inventory management
- Sales support
- Team collaboration
- Organization and time management
- Team building
- Friendly, positive attitude
- Attention to detail
Certification
- I also have my serving it right certificate.
Timeline
Detail Service
Bubbles car wash
11.2014 - 06.2016
Shelf Stocker
Winners
10.2006 - 10.2006
House Keeping
The Ramada Hotel
06.2006 - 07.2006
Cashier
Burger King
04.2005 - 04.2005
Dog Washer
K-9 dog grooming
11.2004 - 11.2004
Kelowna Senior Secondary