Experienced Office Manager with over 9 years of experience in the driving school industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Guard
IATSE Local 212
06.2023 - Current
Secured premises and personnel by patrolling property.
Responded quickly to incidents and assessed active situations for security concerns.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Patrolled and monitored premises in by foot.
Set up and take down of events
Office Manager
Quality Driving & Motorcycle School Inc.
04.2014 - Current
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering, and stocking.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Did payroll for employees.
Managed office operations while scheduling appointments for instructors
Coached new hires on company processes
Assisted motorcycle instructors on weekends for new student training.
Managed schedules.
Evaluated employee records and productivity to complete employee evaluations.
Customer Service Representative Agent
RMH Teleservice
01.2004 - 03.2009
Offered assistance to customers through in bound calls.
Maintained customer satisfaction focusing on their needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.