CHRISTINA ALVAREZ
La Habra
Summary
Eligibility Worker II with 6.5 years of experience in county service and 5 years of experience in state service; interested in becoming an Administrative Assistant. Known for high productivity and efficient task completion. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and effective administrative support in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Eligibility Worker II
County of Los Angeles/Department of Public Social Services
05.2020 - Current
- Processed applications for Medical, CalFresh, and General Relief programs.
- Evaluated applicants to determine eligibility.
- Reviewed computer databases to verify income, identity, and citizenship.
- Assisted applicants with the necessary forms to complete the process.
- Composed and generated notice of action letters to applicants and participants.
- Computed anticipated income and entered financial information for the household.
- Maintained an Excel spreadsheet to manage compliance deadlines.
- Managed incoming calls and called applicants to clear discrepancies and to explain case status information.
Intermediate Typist Clerk
County of Los Angeles Department of Public Health
COMMERCE
02.2018 - 05.2020
- Utilized fax machines, copiers and scanners to upload and send documents.
- Processed facility maintenance orders according to established procedures.
- Processed public health facility furniture logistic orders, and emailed vendors for quotes. Coordinated and scheduled moving dates.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Sorted, distributed, and hand-delivered mail to various public health facilities.
- Transported company vehicles to Internal Services Department for general maintenance and fueling.
- Managed inventory and supplies on excel spreadsheet to ensure materials were available when needed.
Office Technician
California Correctional Health Care Services (LAC) (CIM)
11.2011 - 02.2018
- Administrative duties were performed for the Dental and Mental Health Department.
- Assisted with scheduling, entered encounter data into MHTS, DHTS, and the Strategic Offender Management System.
- Prepared, formatted, and edited agenda materials on Word and recorded meeting discussions for the MH Subcommittee and Suicide Prevention on a monthly basis.
- Generated reports to manage compliance deadlines in Excel.
- I maintained the Outlook calendar for meeting reminders.
- Utilized Outlook to email meeting invites to a distribution list.
- Printed materials for next-day appointments and printed health records from the Electronic Unified Healthcare System.
- Managed incoming calls and directed them to the appropriate healthcare staff.
Education
B.S. - BUSINESS ADMIN/Human Resources
CAL STATE LA
06.2019
Skills
- Microsoft Office Suite
- Software navigation
- Effective communication
- Interpersonal skills
- Typing speed 60wpm
- Efficient
- Case management
- Managed incoming calls
- Financial computation
- Personal accountability
- Conflict resolution
- Teamwork
Timeline
Eligibility Worker II
County of Los Angeles/Department of Public Social Services
05.2020 - Current
Intermediate Typist Clerk
County of Los Angeles Department of Public Health
02.2018 - 05.2020
Office Technician
California Correctional Health Care Services (LAC) (CIM)
11.2011 - 02.2018
B.S. - BUSINESS ADMIN/Human Resources
CAL STATE LA
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