Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Christina Alessandrini

Toronto

Summary

Dynamic leader with a proven track record at Jack Astor's Bar & Grill Bloor St, excelling in staff management and customer service. Demonstrated adaptability and goal-oriented approach by enhancing team productivity and customer satisfaction. Skilled in training and mentoring, with a keen attention to detail. Achieved seamless operations through effective teamwork and interpersonal skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor

Jack Astor's Bar & Grill Bloor St
01.2024 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Completed store opening and closing procedures and managed cash handling procedures, maintaining accuracy- minimizing discrepancies in daily reconciliations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Bartender

Jack Astor's Bar & Grill Bloor St
07.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Server

Jack Astor's Bar & Grill Bloor St
03.2019 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Host

Jack Astor's Bar & Grill Bloor St
01.2019 - 03.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Server

Kelseys Original Roadhouse
08.2017 - 12.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Stage Manager

Bishop's University
03.2016 - 05.2017
  • Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes.
  • Collaborated with directors to achieve desired artistic vision for productions.

Education

Bachelor of Arts - Religion, Linguistics, Renaissance Studies

University of Toronto
Toronto, ON
01-2023

Bachelor of Arts - Drama & Classical Music

Bishop's University
Sherbrooke, QC
01-2018

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Teamwork
  • Team collaboration
  • Time management
  • Interpersonal skills
  • Reliability
  • Adaptability and flexibility
  • Professionalism

Certification

  • Smart Serve, Smart Serve Ontario, 2017

Recertified 2024

Interests

  • Crafting & Writing
  • Music & Dance
  • Acting and Theater
  • Dungeons & Dragons

Timeline

Supervisor

Jack Astor's Bar & Grill Bloor St
01.2024 - Current

Bartender

Jack Astor's Bar & Grill Bloor St
07.2022 - Current

Server

Jack Astor's Bar & Grill Bloor St
03.2019 - Current

Host

Jack Astor's Bar & Grill Bloor St
01.2019 - 03.2019

Server

Kelseys Original Roadhouse
08.2017 - 12.2018

Stage Manager

Bishop's University
03.2016 - 05.2017

Bachelor of Arts - Religion, Linguistics, Renaissance Studies

University of Toronto

Bachelor of Arts - Drama & Classical Music

Bishop's University
Christina Alessandrini