- Crafting & Writing
- Music & Dance
- Acting and Theater
- Dungeons & Dragons
Christina Alessandrini
Toronto
Summary
Dynamic leader with a proven track record at Jack Astor's Bar & Grill Bloor St, excelling in staff management and customer service. Demonstrated adaptability and goal-oriented approach by enhancing team productivity and customer satisfaction. Skilled in training and mentoring, with a keen attention to detail. Achieved seamless operations through effective teamwork and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Jack Astor's Bar & Grill Bloor St
01.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Completed store opening and closing procedures and managed cash handling procedures, maintaining accuracy- minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Bartender
Jack Astor's Bar & Grill Bloor St
07.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Jack Astor's Bar & Grill Bloor St
03.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Host
Jack Astor's Bar & Grill Bloor St
01.2019 - 03.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Kelseys Original Roadhouse
08.2017 - 12.2018
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Stage Manager
Bishop's University
03.2016 - 05.2017
- Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes.
- Collaborated with directors to achieve desired artistic vision for productions.
Education
Bachelor of Arts - Religion, Linguistics, Renaissance Studies
University of Toronto
Toronto, ON01-2023
Bachelor of Arts - Drama & Classical Music
Bishop's University
Sherbrooke, QC01-2018
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Teamwork
- Team collaboration
- Time management
- Interpersonal skills
- Reliability
- Adaptability and flexibility
- Professionalism
Certification
- Smart Serve, Smart Serve Ontario, 2017
Recertified 2024
Interests
Timeline
Supervisor
Jack Astor's Bar & Grill Bloor St
01.2024 - Current
Bartender
Jack Astor's Bar & Grill Bloor St
07.2022 - Current
Server
Jack Astor's Bar & Grill Bloor St
03.2019 - Current
Host
Jack Astor's Bar & Grill Bloor St
01.2019 - 03.2019
Server
Kelseys Original Roadhouse
08.2017 - 12.2018
Stage Manager
Bishop's University
03.2016 - 05.2017
Bachelor of Arts - Religion, Linguistics, Renaissance Studies
University of Toronto
Bachelor of Arts - Drama & Classical Music
Bishop's University
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