Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Akindejoye

Mississauga,ON

Summary


Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.

Overview

11
11
years of professional experience

Work History

Automotive Enthusiast Advisor

Hagerty Insurance
01.2021 - Current
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Assisted clients process payments , resolve billing issues, resolve online account issues etc
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Set up customer payment plans to cover annual policies and renewals.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing and submitting insurance claims, and providing timely resolutions.

Customer Service Representative

TTEC-Tonal
03.2018 - 12.2020
  • Responded to customer requests for products, services, and company information.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded proactively and positively to rapid change.

Telecommunications Specialist

Wing Alpha
02.2014 - 09.2018
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Streamlined the order fulfillment process, reducing overall shipping times while maintaining accuracy levels.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Organized regular promotions and incentives for customers, boosting both short-term sales volume and long-term brand loyalty.

Education

High School Diploma -

Emery Adult Education
3395 Weston Rd, North York ON
06-2023

High School Diploma -

Thomas Merton S.S
255 Modern Rd, Oakville, ON
06-2011

Skills

  • Analytical thinking
  • Time management
  • Critical thinking
  • Written communication
  • Training and mentoring
  • Conflict resolution
  • Presentations and public speaking
  • Compliance requirements
  • Active listening
  • Product knowledge
  • Financial aid applications

Languages

English
Full Professional

Timeline

Automotive Enthusiast Advisor

Hagerty Insurance
01.2021 - Current

Customer Service Representative

TTEC-Tonal
03.2018 - 12.2020

Telecommunications Specialist

Wing Alpha
02.2014 - 09.2018

High School Diploma -

Emery Adult Education

High School Diploma -

Thomas Merton S.S

Similar Profiles

CREATE PROFILE
Christina Akindejoye