Christina Ajiboye
Brampton,ON
Summary
A dedicated Customer Service Associate who provides exceptional customer service through active listening and problem solving. In my over 8 years of customer service I have gained the knowledge of how to best assist all types of people even in the most challenging situations. I am driven to not only meet but to exceed all expectations and deliver a positive experience through high quality customer care whether face to face or over the phone.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
HGS Canada
03.2021 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped large volumes of customers every day with positive attitude and focus on customer satisfaction.
- Updated and closed complaint issues and communicates back to the customer or other departments as required
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
- Verified customer information, identifies special circumstances and needs, and update customer information as required
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Participated in activities designed to improve customer satisfaction
- Coordinated team training and meeting sessions In the Call Center Manager's absence, assists with the daily management of the center
- Collaborated with cross-functional teams through Microsoft Teams and Slack to swiftly resolve complex customer issues, contributing to a 45% decrease in escalations to higher management.
Customer Service Representative
Merchant 1st Payments
01.2019 - 06.2021
- Respond to telephone inquiries providing quality service to customers and associates inquiring about the availability of products or status of orders
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Promoting credit card payment processing account to new clients
- Performed cold calling to generate new customers
- Handled customer inquiries and suggestions courteously and professionally
- Follow communication procedures, guidelines and policies
- Exceed targeted sales by 5%
- Responsible for selling brands, products, and payment processing services, by developing and executing sales strategies
- Recommended solutions within customer budgets and proactively followed up with all leads
- Monitor customer preferences to determine focus of sales efforts.
Customer Service Representative
Bramgate Automotive
07.2016 - 12.2018
- Demonstrating the vehicle functionality and explaining the options, accompanying prospective customers on test drives, and explained costs associated with the purchase.
- Greeting and actively listening to customers to uncover purchasing needs and provide recommendations based on automotive requirements
- Generate sales leads by making outbound calls and answering inbound ones
- Listen and respond to customers' needs and concerns in a friendly and professional manner
- Interact with customers via emails, phone calls, to book appointments
- Record details of customer contacts and details in CRM for a follow-up
- Identifying and assessing customers' needs to achieve satisfaction handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Making phone calls and making appointments for customers to come in for a sales presentation
- Asked open-ended questions to assess customer needs.
- Researching new automotive releases to maintain knowledge of new products and trends
Education
Bachelor of Arts - Sociology
Lakehead University
Thunder Bay, ON04.2016
Skills
- Verbal Communication
- Organized
- CRM
- Microsoft 365
- Slack/Confluence
- Project Management
- Data Entry
- Customer Support
- Leadership skills
- Problem Resolution
- Exceptional communication skills
Languages
English
Native or Bilingual
Timeline
Customer Service Associate
HGS Canada
03.2021 - Current
Customer Service Representative
Merchant 1st Payments
01.2019 - 06.2021
Customer Service Representative
Bramgate Automotive
07.2016 - 12.2018
Bachelor of Arts - Sociology
Lakehead University
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