Christin Walters
Twentynine Palms
Summary
Dynamic Training Manager and ESL Teacher with a proven track record at Amazon, enhancing customer satisfaction and employee proficiency. Expert in stakeholder management, program optimization, and coaching, with a knack for exceeding project forecasts through strategic planning and operational excellence. Skilled in fostering professional development and driving data-driven decisions. Positive, adaptable, and analytical, with keen eye for identifying and resolving quality issues. Possesses deep understanding of quality control methodologies and tools, along with proficiency in root cause analysis and process improvement. Capable of driving impactful quality assurance initiatives to enhance product reliability and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Training Manager, TransportationSupport Specialist
Amazon
04.2015 - Current
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved team collaboration by initiating regular strategy meetings.
- Facilitated workshops for professional development of junior staff members.
- Led cross-functional team to launch new projects, exceeding initial Training forecasts.
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Experience with Remote, Hybrid and On Site Work requirements
ESL Teacher
Tutor Group
01.2013 - 01.2016
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Education
Master of Arts - Management
University of Phoenix
Tempe, AZ12-2011
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ11-2009
High School Diploma -
Valley View High
Moreno Valley, CA06-2001
Skills
- New hire on-boarding
- Program optimization
- Employee Training and Development
- Coaching and mentoring
- Stakeholder Management and Communication
- Data-Driven Decision Making
- Strategic Planning
- Risk Assessment
- Performance Management
- Operational Excellence
Accomplishments
- Recognized in the top 25% of Amazon for 'Connection Scores', reflecting strong leadership as assessed in company- wide surveys.
- Successful Project Launch: The first two Zero Emissions Vehicles for Amazon Transportation Yards here in Redlands, CA, has to led to Successful launch and completion of various Quality and training initiatives
- Currently, Manage 11 direct Reports across California and offer additional Support Nationally as needed.
- Interviewed and Hired more than 40 full time Management Level Amazon Associates within the last 3 years Across the USA.
Languages
English
Native or Bilingual
Timeline
Training Manager, TransportationSupport Specialist
Amazon
04.2015 - Current
ESL Teacher
Tutor Group
01.2013 - 01.2016
Master of Arts - Management
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
High School Diploma -
Valley View High