Dynamic Training Manager and ESL Teacher with a proven track record at Amazon, enhancing customer satisfaction and employee proficiency. Expert in stakeholder management, program optimization, and coaching, with a knack for exceeding project forecasts through strategic planning and operational excellence. Skilled in fostering professional development and driving data-driven decisions. Positive, adaptable, and analytical, with keen eye for identifying and resolving quality issues. Possesses deep understanding of quality control methodologies and tools, along with proficiency in root cause analysis and process improvement. Capable of driving impactful quality assurance initiatives to enhance product reliability and customer satisfaction.