CHRISTIN STONE
Summary
Relationship-focused professional with a strong track record of building trust, driving customer satisfaction, and fostering long-term partnerships. Known for enhancing team collaboration, improving client engagement, and identifying opportunities for continuous improvement. Skilled in communication, problem-solving, and aligning solutions with customer needs. Adept at navigating complex environments, supporting cross-functional initiatives, and delivering consistent value. Committed to maintaining strong client relationships, understanding evolving needs, and supporting retention and growth strategies.
Overview
21
21
years of professional experience
Work History
Customer Success Manager
Constellation1
01.2021 - Current
- Lead strategic customer success initiatives across a portfolio of high-value real estate SaaS accounts.
- Oversee renewal management processes and coordinate contract approvals and client communications.
- Deliver executive-level reporting on account health, usage metrics, and engagement.
- Serve as the primary escalation point for customer challenges.
- Assemble detailed QSR materials incorporating analytics and performance trends.
- Engage with clients onsite to strengthen relationships and showcase value.
- Implement scalable customer success processes and renewal growth strategies.
- Champion a customer-centric culture within the organization.
Training Team Lead/Professional Services Manager
Lone Wolf Technologies
10.2015 - 03.2019
- Led a team of 11 Implementation Specialists and Trainers.
- Supported integration of platforms for streamlined operations.
- Enhanced training programs and instructional delivery.
- Implemented BOSS systems, NetSuite, Salesforce, and Smartsheet.
- Reduced training cycle times through process improvements.
- Developed internal documentation using Confluence/Atlassian.
- Resolved client escalations with enterprise solution expertise.
Agent Services
Lone Wolf Technologies
10.2011 - 09.2014
- Sold, educated, and supported real estate brokers on website solutions.
Customer Implementation Specialist
Lone Wolf Technologies
06.2009 - 09.2011
- Led implementation of front-end software for North American brokerages.
Customer Support Specialist
Lone Wolf Technologies
06.2006 - 05.2009
- Provided support for front-end and back-end software solutions.
Private Investigator
Investigative Research Group
01.2004 - 01.2006
- Investigated insurance fraud cases and provided detailed reports.
Education
Diploma - Law and Security Administration
Fanshawe College
London, ON01.2002
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MacDonald Green
Cambridge, ONundefined
Conestoga College
Kitchener, ONSkills
- Client Relationship Management Training and Development Process Improvement
- Project Management Systems & Platform Knowledge Problem Solving & Conflict Management
- Public Relations Marketing and Sales Technical Support
- Microsoft (Word, Excel, Project) BOSS Systems NetSuite Salesforce
- Smartsheet Basecamp Confluence/Atlassian JIRA TeamSupport
Timeline
Customer Success Manager
Constellation1
01.2021 - Current
Training Team Lead/Professional Services Manager
Lone Wolf Technologies
10.2015 - 03.2019
Agent Services
Lone Wolf Technologies
10.2011 - 09.2014
Customer Implementation Specialist
Lone Wolf Technologies
06.2009 - 09.2011
Customer Support Specialist
Lone Wolf Technologies
06.2006 - 05.2009
Private Investigator
Investigative Research Group
01.2004 - 01.2006
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MacDonald Green
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Conestoga College
Diploma - Law and Security Administration
Fanshawe College
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