Overview
Work History
Education
Skills
Websites
Profile Snapshot
Hobbies And Activities
Availability
Timeline
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CHRISTIN JOSSY

kitchener,ON

Overview

2
2
years of professional experience

Work History

Front Office Agent & Night Auditor

WINDSOR HOTEL, STRATFORD (CANADA)
07.2023
  • Assisted customers with the check-in process, ensuring a smooth and welcoming experience
  • Conducted night auditor responsibilities, reconciling daily transactions, and ensuring accuracy in financial records
  • Responded promptly to guest inquiries and concerns, providing excellent customer service
  • Collaborated with other hotel departments to streamline operations and enhance overall guest satisfaction
  • Upselling the room in the hotel

CUSTOMER CARE EXECUTIVE

CONCENTRIX
11.2021 - 11.2022
  • Served as the primary point of contact for Uber riders in Canada and the USA, addressing their inquiries and concerns through chat support
  • Provided timely and accurate information regarding Uber services, fares, promotions, and account-related issues
  • Demonstrated excellent communication skills to ensure a positive and seamless experience for riders
  • Collaborated with cross-functional teams to resolve escalated issues and ensure customer satisfaction
  • Maintained a high level of product knowledge and stayed informed about updates and changes in Uber's policies and procedures

INTERNSHIP

Sheraton Grand Bangalore Hotel at Brigade Gateway
12.2020 - 03.2021
  • Received a letter of appreciation from the HR of Sheraton Hotel for my outstanding performance during the internship
  • Food and Beverage Production
  • Food and Beverage Services
  • Housekeeping (Cleaning linens, helped in maintaining the clean environment of the hotel)
  • Front Office departments (managing monetary transactions)

Education

BSc. in Hospitality -

Munnar Catering College
01.2022

12th Grade -

St. Mary's Sn. Sec. School
01.2019

10th Grade -

St. Mary's Sn. Sec. School
01.2018

Skills

  • Customer Service
  • Administrative Support
  • Relationship Building
  • Time Management
  • Attention to Detail
  • Problem-Solving
  • Fast Learner
  • MS-Word
  • Excel
  • PowerPoint
  • Internet

Profile Snapshot

Dedicated and highly motivated professional with a bachelor’s degree in Hotel Management and PGDM in Strategic Global Business Management. Proven experience in hospitality with excellent customer service skills. Seeking a Customer Service Representative position at Caradoc Townsend Mutual Insurance Company (CTM) to apply organizational, problem-solving, and teamwork abilities, backed by hands-on experience in customer service and administrative support.

Hobbies And Activities

Playing Badminton, football, and dancing are some of my extra-curricular activities

Availability

FULL TIME AVAILABILITY

Timeline

Front Office Agent & Night Auditor

WINDSOR HOTEL, STRATFORD (CANADA)
07.2023

CUSTOMER CARE EXECUTIVE

CONCENTRIX
11.2021 - 11.2022

INTERNSHIP

Sheraton Grand Bangalore Hotel at Brigade Gateway
12.2020 - 03.2021

BSc. in Hospitality -

Munnar Catering College

12th Grade -

St. Mary's Sn. Sec. School

10th Grade -

St. Mary's Sn. Sec. School

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CHRISTIN JOSSY