Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
NTT
06.2022 - 05.2024
Answer incoming calls
Support customers with credit card questions.
Technical Support Representative
Arise
07.2017 - 10.2020
Helped customer's with technical issues with products and services
Answered incoming calls and emails.
Technical Support Representative
Sykes Enterprises, Incorporated
01.2012 - 02.2017
Helped customer with internet and computer issues
Opened tickets
Some billing disputes and usage disputes.
Education
Diploma -
Barrie North Collegiate
Barrie, ON
Certificate – Medical Transcription Medical Records -
Georgian College
Orillia, ON
Skills
Microsoft Office - 7 years
Customer Service - 10 years
Technical Support – 5 years
Live Chat – 3 years
Troubleshooting – 10 years
Problem-solving abilities
Active Listening
Critical Thinking
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
NTT
06.2022 - 05.2024
Technical Support Representative
Arise
07.2017 - 10.2020
Technical Support Representative
Sykes Enterprises, Incorporated
01.2012 - 02.2017
Diploma -
Barrie North Collegiate
Certificate – Medical Transcription Medical Records -