Summary
Overview
Work History
Education
Skills
Certification
Timeline
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CHRISTIE WHITE

Sonora

Summary

Analytical and forward-thinking Revenue Cycle Director with 15+ years of progressive experience overseeing revenue cycle operations in a healthcare setting. Proven track record of increasing annual revenue and improving operational workflow through strategic process improvements. Expert in billing software, insurance procedures, claims processing, and leading high-performing financial teams while ensuring compliance with payer regulations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Revenue Cycle Director

Tuolumne Me-Wuk Indian Health Center
08.2021 - Current
  • Oversee comprehensive revenue cycle operations, including registration, insurance verification, coding, billing, collections, and reimbursement processes.
  • Develop and implement strategic initiatives that increase annual revenue by 15% while minimizing claim denials.
  • Led successful implementation of new Electronic Health Record (EHR) system in November 2022, resulting in 25% improvement in operational workflow efficiency.
  • Analyze revenue and financial data to identify trends, variances, and improvement opportunities.
  • Monitor critical KPIs, including days in accounts receivable, net collection rate, and denial rate.
  • Provide strategic reports and actionable recommendations to senior management.
  • Lead, train, and evaluate a team of financial professionals, fostering a collaborative work environment.

Billing and Collections Manager

Tuolumne Me-Wuk Indian Health Center
10.2019 - 10.2021
  • Managed comprehensive billing and collections operations, ensuring accuracy and timely payment processing.
  • Analyzed billing and collection data to identify trends, discrepancies, and process improvement opportunities.
  • Monitored key performance metrics, including aging reports, collection rates, and cash flow analysis.
  • Ensured full compliance with industry regulations, billing guidelines, and data privacy laws.
  • Maintained positive client relationships through effective communication and prompt issue resolution.

Billing Specialist

Tuolumne Me-Wuk Indian Health Center
04.2009 - 10.2019
  • Monitored accounts receivable, identifying unpaid claims and managing outstanding balances.
  • Coordinated with insurance companies and healthcare providers to resolve complex payment issues.
  • Processed claim denials, appeals, and information requests with high accuracy and efficiency.
  • Maintained comprehensive billing records and generated detailed performance reports for management.
  • Provided exceptional customer service, professionally resolving patient billing inquiries and concerns.

Education

Bachelor of Science - Healthcare Administration

Western Governors University
Salt Lake City, UT
01.2024

Associate of Arts - Business Management

Ashford University
San Diego, CA
01.2011

Skills

  • Technical Skills: Claims Management
  • Billing & Invoicing
  • Financial Analysis
  • EHR Systems
  • Revenue Cycle Management
  • Leadership: Team Leadership
  • Performance Management
  • Strategic Planning
  • Process Improvement
  • Vendor Management
  • Analytical: Critical Thinking
  • Problem Solving
  • Data Analysis
  • KPI Monitoring
  • Compliance Management
  • Communication: Client Relations
  • Cross-functional Collaboration
  • Report Writing
  • Presentation Skills

Certification

  • CPC Certification (2017) AAPC ID: 01121752
  • CPMA Certification (2022) AAPC ID: 01121752

Timeline

Revenue Cycle Director

Tuolumne Me-Wuk Indian Health Center
08.2021 - Current

Billing and Collections Manager

Tuolumne Me-Wuk Indian Health Center
10.2019 - 10.2021

Billing Specialist

Tuolumne Me-Wuk Indian Health Center
04.2009 - 10.2019

Associate of Arts - Business Management

Ashford University

Bachelor of Science - Healthcare Administration

Western Governors University

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