Summary
Overview
Work History
Education
Skills
Timeline
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Christie Westbrook

Big Bear City

Summary

Proven Sales Manager at Resort Souvenirs with a track record of increasing sales revenue through strategic planning and relationship building. Skilled in verbal and written communication, led teams to exceed productivity goals by over 20%. Expert in quality assurance, ensuring product excellence and customer satisfaction. Specializes in generating new leads and fostering long-lasting client relationships.

Overview

2024
2024
years of professional experience

Work History

Sales Manager

Resort Souvenirs
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Telemarketer

Impact Media
09.2023 - 01.2024
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.

Inspector in Quality Assurance and Quality Control

PSA
10.2022 - 09.2023
  • Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
  • Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
  • Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
  • Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.

Appointment Setter

RVI Timeshare
11.2020 - 04.2023
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.

Education

Graduated -

Buena Vista High School
Corona, CA
06.1992

Skills

  • Relationship building
  • Goals and performance
  • Verbal and written communication

Timeline

Telemarketer

Impact Media
09.2023 - 01.2024

Inspector in Quality Assurance and Quality Control

PSA
10.2022 - 09.2023

Appointment Setter

RVI Timeshare
11.2020 - 04.2023

Sales Manager

Resort Souvenirs

Graduated -

Buena Vista High School

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