Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTIE WAYLETT

Paso Robles,CA

Summary

Experienced in all FOH facets of full-service dining, with an emphasis on excellent Customer Service, Floor Management and Training.

Overview

12
12
years of professional experience

Work History

Assistant Restaurant Manager

Apple Farm Inn & Restaurant
04.2024 - 03.2025
  • Responsible for all aspects of FOH Service and Employees
  • Handled daily credit card and cash sales for reconciliation at end of day
  • Coached FOH employees, facilitated conflict resolution
  • Wrote the weekly FOH schedule while accounting for business needs
  • Interacted with Vendors regularly
  • Processed invoices
  • Resolved customer conflicts to ensure guests had a positive experience

Restaurant Server/Supervisor

North County Restaurant Group
10.2020 - 05.2023
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Led team of servers to consistently meet customer service and sales targets.

Manager/Server Trainer

F. McLintock's Saloon
03.2015 - 03.2020
  • Provided outstanding Customer Service to a busy, Full-Service Steakhouse
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency
  • Manage entire restaurant, ensuring shifts run smoothly and Guest Satisfaction is maximized
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
  • Trained new employees in specific job requirements
  • Hired, trained and mentored staff to maximize effectiveness

Wine Tasting Room Attendant

Arroyo Robles Winery & Vineyard
01.2013 - 06.2016
  • Provided exceptional customer service to locals and tourists looking for the wine tasting experience.
  • Managed Wine Club and Recruited new members

Education

Psychology

Cuesta Community College
Paso Robles, CA

Skills

  • Team Builder
  • Problem Solver
  • Excellent Customer Service Skills that build lasting, dedicated guests
  • Responsible for FOH management while also serving guests in high-volume restaurants

Timeline

Assistant Restaurant Manager

Apple Farm Inn & Restaurant
04.2024 - 03.2025

Restaurant Server/Supervisor

North County Restaurant Group
10.2020 - 05.2023

Manager/Server Trainer

F. McLintock's Saloon
03.2015 - 03.2020

Wine Tasting Room Attendant

Arroyo Robles Winery & Vineyard
01.2013 - 06.2016

Psychology

Cuesta Community College

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CHRISTIE WAYLETT