CHRISTIE WAYLETT
Paso Robles,CA
Summary
Experienced in all FOH facets of full-service dining, with an emphasis on excellent Customer Service, Floor Management and Training.
Overview
12
12
years of professional experience
Work History
Assistant Restaurant Manager
Apple Farm Inn & Restaurant
04.2024 - 03.2025
- Responsible for all aspects of FOH Service and Employees
- Handled daily credit card and cash sales for reconciliation at end of day
- Coached FOH employees, facilitated conflict resolution
- Wrote the weekly FOH schedule while accounting for business needs
- Interacted with Vendors regularly
- Processed invoices
- Resolved customer conflicts to ensure guests had a positive experience
Restaurant Server/Supervisor
North County Restaurant Group
10.2020 - 05.2023
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
Manager/Server Trainer
F. McLintock's Saloon
03.2015 - 03.2020
- Provided outstanding Customer Service to a busy, Full-Service Steakhouse
- Applied strong leadership talents and problem-solving skills to maintain team efficiency
- Manage entire restaurant, ensuring shifts run smoothly and Guest Satisfaction is maximized
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
- Trained new employees in specific job requirements
- Hired, trained and mentored staff to maximize effectiveness
Wine Tasting Room Attendant
Arroyo Robles Winery & Vineyard
01.2013 - 06.2016
- Provided exceptional customer service to locals and tourists looking for the wine tasting experience.
- Managed Wine Club and Recruited new members
Education
Psychology
Cuesta Community College
Paso Robles, CASkills
- Team Builder
- Problem Solver
- Excellent Customer Service Skills that build lasting, dedicated guests
- Responsible for FOH management while also serving guests in high-volume restaurants
Timeline
Assistant Restaurant Manager
Apple Farm Inn & Restaurant
04.2024 - 03.2025
Restaurant Server/Supervisor
North County Restaurant Group
10.2020 - 05.2023
Manager/Server Trainer
F. McLintock's Saloon
03.2015 - 03.2020
Wine Tasting Room Attendant
Arroyo Robles Winery & Vineyard
01.2013 - 06.2016
Psychology
Cuesta Community College