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Summary
Overview
Work History
Education
Skills
Timeline
CHRISTIE WAYLETT
Paso Robles,
CA
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Summary
Experienced in all FOH facets of full-service dining, with an emphasis on excellent Customer Service, Floor Management and Training.
Overview
12
12
years of professional experience
Work History
Assistant Restaurant Manager
Apple Farm Inn & Restaurant
04.2024 - 03.2025
Responsible for all aspects of FOH Service and Employees
Handled daily credit card and cash sales for reconciliation at end of day
Coached FOH employees, facilitated conflict resolution
Wrote the weekly FOH schedule while accounting for business needs
Interacted with Vendors regularly
Processed invoices
Resolved customer conflicts to ensure guests had a positive experience
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Restaurant Server/Supervisor
North County Restaurant Group
10.2020 - 05.2023
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Trained servers on order management, food service quality and how to build rapport with guests.
Led team of servers to consistently meet customer service and sales targets.
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Manager/Server Trainer
F. McLintock's Saloon
03.2015 - 03.2020
Provided outstanding Customer Service to a busy, Full-Service Steakhouse
Applied strong leadership talents and problem-solving skills to maintain team efficiency
Manage entire restaurant, ensuring shifts run smoothly and Guest Satisfaction is maximized
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
Trained new employees in specific job requirements
Hired, trained and mentored staff to maximize effectiveness
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Wine Tasting Room Attendant
Arroyo Robles Winery & Vineyard
01.2013 - 06.2016
Provided exceptional customer service to locals and tourists looking for the wine tasting experience.
Managed Wine Club and Recruited new members
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Education
Psychology
Cuesta Community College
Paso Robles, CA
Skills
Team Builder
Problem Solver
Excellent Customer Service Skills that build lasting, dedicated guests
Responsible for FOH management while also serving guests in high-volume restaurants
Timeline
Assistant Restaurant Manager
Apple Farm Inn & Restaurant
04.2024 - 03.2025
Restaurant Server/Supervisor
North County Restaurant Group
10.2020 - 05.2023
Manager/Server Trainer
F. McLintock's Saloon
03.2015 - 03.2020
Wine Tasting Room Attendant
Arroyo Robles Winery & Vineyard
01.2013 - 06.2016
Psychology
Cuesta Community College