Christie Van Buren
St. Albert,AB
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Children's Place
St. Albert, AB
04.2019 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Customer Service Manager
Walmart
St. Albert, AB
03.2015 - 09.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Administrative Assistant and Sales Representative
Bell Distributions
St. Albert & Edmonton, AB
09.2008 - 05.2014
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses to facilitate on-time payment.
- Maintained staff directory and company policy handbook for human resources department.
Education
High School Diploma -
Bellerose Composite High School
St. Albert, AB06.2007
Skills
- Scheduling and Coordinating
- Administration and Reporting
- Financial Management
- Performance Tracking and Evaluations
- Directing Team Members
- Financial Forecasting
- Customer Service
- Transaction Monitoring
- Managing Multiple Priorities
- Quality Standards
- Product and Service Knowledge
Certification
Standard First Aid
Timeline
Assistant Manager
The Children's Place
04.2019 - Current
Customer Service Manager
Walmart
03.2015 - 09.2018
Administrative Assistant and Sales Representative
Bell Distributions
09.2008 - 05.2014
High School Diploma -
Bellerose Composite High School