CHRISTIE SHAW
Oshawa,ON
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SYKES
02.2017 - 02.2019
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Displayed strong organizational skills while managing multiple projects simultaneously
- Determined charges for services requested and arranged for billing
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Daycare Teacher
Great Beginnings Daycare
01.2014 - 02.2017
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Implemented curriculum to enhance classes with learning-focused activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Teaching Assistant
Great Beginnings Montessori School
01.2014 - 02.2017
- Provided individualized support to students who required additional help with understanding concepts or completing assignments
- Developed positive relationships with students through individual interactions and recognition of accomplishments
- Identified student challenges and discussed corrective actions with lead teacher
- Helped to explain assignments and test instructions to boost student comprehension
- Supported the lead teacher in delivering instruction
- Collaborated with teachers to develop instructional plans that met the needs of all learners in the classroom
- Supervised small groups of students during independent work time while providing guidance on their academic tasks
- Prepared and delivered lectures to groups of students on topics related to field of study
- Established constructive relationships with pupils and staff members.
Education
Diploma - Community Services Worker
TriOS College
Oshawa, ON2014
Diploma - Police Foundations
TriOS College
Oshawa, ON2013
Skills
- Microsoft Excel
- Microsoft Power Point
- Microsoft Word
- Scheduling
- Active Listening
- Live Chat Support
- Complaint Resolution
- Call Management
Timeline
Customer Service Representative
SYKES
02.2017 - 02.2019
Daycare Teacher
Great Beginnings Daycare
01.2014 - 02.2017
Teaching Assistant
Great Beginnings Montessori School
01.2014 - 02.2017
Diploma - Community Services Worker
TriOS College
Diploma - Police Foundations
TriOS College
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